Practice Coordinator

Tufts Medical Center, Inc.; Boston (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Tufts Medicine is seeking an administrative professional to support Nursing Professional Development and organizational workflows. You will assist with Learning Management System operations, data management, and collaboration with clinical leadership to improve educational processes.

The role emphasizes data dissemination, record-keeping, and coordinating educational materials, meetings, and minutes while maintaining strong communication and organizational skills in a hospital setting.

Qualifications

• High school diploma or equivalent.
• Two (2) years of related experience in a hospital or healthcare setting.

Responsibilities

• Lead role for Nursing Professional Development Department in operation of Learning Management System to upload content, assign to users, track performance.
• Lead role in planning and transitioning current paper nursing competencies into electronic via eLearning Management System.
• Serve as key organizational resource for patient experience data; disseminate data in support of organizational and departmental strategic alignment initiatives.
• Streamline and improve record keeping of Nursing contact hour programs relative to nursing database.
• Assist in coordination of educational material as necessary.
• Maintain intranet for shared governance and patient care services; evaluate options to enhance end user experience.

Skills

Microsoft Office proficiency

Strong communication skills

Project management

Team collaboration

Education

High school diploma or equivalent

Tools

Excel

Access

PowerPoint

Job description

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation.

Job Overview

This position works directly with clinical leadership to streamline data collection and dissemination, enhance professional development departmental workflows, and assist with systems thinking to achieve efficiencies and a system of quality healthcare.

Job Description

Preferred Qualifications

1. High school diploma or equivalent
2. Two (2) years of related experience in a hospital or healthcare setting

Duties and Responsibilities

The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Performs a lead role for Nursing Professional Development Department in operation of Learning Management System to upload content, assign to users, track performance.
2. Performs a lead role in planning and transitioning current paper nursing competencies into electronic via eLearning Management System.
3. Serves as key organizational resource for our patient experience data. Work collaboratively with Director to disseminate data in support of organizational and departmental strategic alignment initiatives.
4. Streamlines and improves record keeping of Nursing contact hour programs relative to nursing database.
5. Assists in coordination of educational material as necessary.
6. Maintains intranet for to shared governance and patient care services. Evaluate options to enhance end user experience.
7. Assists Magnet Program Director and Coordinator in maintenance of demographic database.
8. Organizes shared governance meetings, assist with minutes, dissemination.
9. Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute to the working group’s achievement of goals and to support the Hospital’s Standards of Performance.
10. Assists with process redesign as related to assigned projects.
11. Transforms information into a format useful for communicating with leadership and staff.

Physical Requirements

1. Frequent sitting, occasional standing or walking, and lifting of 10-15 lbs.
2. Requires manual dexterity using fine hand manipulations for computer keyboard operation.
3. Requires ability to see computer screen, and reports.
4. Requires ability communicate visually, verbally and audibly with healthcare personnel.

Skills & Abilities

1. High proficiency in Microsoft Office products
2. Thorough working knowledge and experience using multiple database software products including but not limited to Excel, Access, and Power Point.
3. Ability to quickly learn database software products. Experience in report writing.
4. Excellent organization, communication (verbal and written) and interpersonal skills.
5. Ability to manage multiple projects simultaneously and within scheduled deadlines.

Compensation Philosophy and Pay

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range: $20.12 - $25.15

About Tufts Medicine

Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers. The health system came together in 2014 to leverage the experience of its member organizations and integrate their missions to together transform the ways that consumers engage with and experience their care.