Practice Associate IV #Full Time

61st Street Service Corporation; New York (NY); On-site; USD 40,749 - 54,718; Full time

Benefits offered by this job

Comprehensive healthcare benefits

Paid time off

Competitive salary

Job summary

The 61st Street Service Corporation is seeking a Practice Associate IV in New York. This role encompasses delivering exceptional medical practice support, focusing on patient experience and managing complex scheduling issues.

You will greet patients, manage appointment schedules, and assist with surgical requests while providing mentorship to junior staff. A minimum of 5 years’ experience along with an Associate's degree is required, making this role crucial for ensuring efficient operations and exceptional service delivery.

Qualifications

• Minimum of 5 years relevant experience or equivalent combination of education and experience.
• Ability to manage complex cases in an accurate and timely manner.
• Strong customer service skills with tact and respect.

Responsibilities

• Greet patients and manage telephone calls.
• Oversee accurate scheduling and registration for patient appointments.
• Coordinate surgical requests and manage follow-up appointments.
• Assist Supervisor with special projects and training new staff.

Skills

Customer service orientation

Organizational skills

Verbal communication skills

Written communication skills

Proficiency in Microsoft Office

Ability to mentor

Bilingual (English/Spanish)

Education

Associate's degree

Tools

EPIC/EHR

Job description

Career Opportunities with 61st Street Service Corp

Current job opportunities are posted here as they become available.

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Job Summary

The Practice Associate IV (Orthopedic Surgery) is an experienced professional with exceptional medical practice support skills. The role uses initiative in completing assignments independently and with minimal supervision. The Practice Associate IV addresses escalated issues and unfamiliar situations and mentors the Practice Associate I-III roles. The Practice Associate IV is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.

Job Requirements

• Greet patients and visitors and answer patient telephone calls.
• Review the daily and weekly schedule frequently to ensure accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type.
• Obtain all required registration and intake information from patients necessary for an efficient check-in and out process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR.
• Schedule follow-up appointments, referrals, and other related tests as requested. Obtain prior authorizations and referrals for follow up care as needed by insurance plan.
• Organize received surgical requests and coordinate the scheduling of surgical procedures in Epic. Obtain all required registration and intake information from patients necessary for an efficient check-in process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR.
• Schedule post-operative and other follow-up appointments and other related tests as requested by the physician.
• Serves as a first point of escalation for complex cases or scheduling issues.
• May rotate to other sites and serve as Team Lead and/or Preceptor. May supervise tasks and determine resolution and/or escalate as appropriate.
• Serves as a point person for specific group of providers and provide cross coverage to others as operational needs dictate.
• Assists Supervisor/Manager with special projects as needed.
• Provides educational sessions to train new staff in front-end process. Tracks compliance, education and training requirements of the unit.
• Other duties as assigned.

Job Qualifications

• Associate's degree is required. May be substituted by 2 years of relevant experience.
• A minimum of 5 years’ relevant experience or a combination of certifications, coursework and experience.
• Candidate must demonstrate strong customer service orientation and the ability to deliver consistent exceptional service while demonstrating tact, respect and sensitivity.
• Candidate must be organized and be able to manage a demanding workload and moderately complex cases in an accurate and timely manner.
• Ability to mentor teammates and demonstrate professional and compassionate manner while conveying a positive image of the practice. Encourages positivity and adaptability to new and changing situations.
• Candidate must demonstrate excellent verbal and written communication skills. Must be able to communicate to multiple stakeholder audiences.
• Strong proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
• Prior experience in EPIC/EHR is preferred.
• Prior experience in Training is preferred.
• Prior experience in a medical office setting is preferred.
• Bilingual English/Spanish a plus, but not required.

Hourly Rate Ranges: $29.58 - $39.72

Note: Our salary offers will fall within these ranges, taking into account experience, skill set, and other differentiating factors including education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.