Practice Associate I #Full Time

61st Street Service Corporation; New York (NY); On-site; USD 32,456 - 38,352; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Job summary

61st Street Service Corporation is hiring a Practice Associate I to ensure exceptional patient experiences during arrival, check-in, and scheduling. You will handle insurance verification, registrations, and inquiries in the EHR system.

You will work with the team to coordinate visits, referrals, and follow-ups, while maintaining strong customer service standards and professional communication. EPIC experience preferred.

Qualifications

• High school diploma or equivalency is required.
• A minimum of 6 months of relevant experience.
• Working knowledge/proficiency in medical terminology.
• Proficiency and/or understanding of medical billing and up-to-date insurance eligibility.
• Good organizational and problem-solving skills and the ability to set priorities among multiple competing objectives, tasks, and initiatives are required.
• Strong customer service orientation and the ability to deliver consistently exceptional service.
• Excellent relationship management skills including, but not limited to, emotional intelligence, interpersonal skills, empathy, and the ability to handle situations with respect, tact, and sensitivity.
• Excellent verbal and written communication skills.
• Working proficiency with Microsoft Office (Word and Excel) or similar software is required, as an ability and willingness to learn new systems and programs.
• Prior experience in EPIC/EHR is preferred.
• Prior experience in a customer service environment is preferred.
• Bilingual in Spanish is a plus.

Responsibilities

• Greet patients and visitors & answer patient telephone calls promptly.
• Review the daily and weekly schedule to ensure accuracy of visit provider, duration, insurance participation, visit reason, and visit type.
• Obtain all required registration and intake information from patients for check-in; verify insurance eligibility; indicate arrivals, cancellations, and no-shows in the EHR.
• Respond to financial information inquiries such as explanation of charges and benefits.
• Coordinate and schedule office visits and procedures; prepare requisitions for ancillary services.
• Schedule follow-up appointments, referrals, and tests; obtain prior authorizations and referrals as needed.
• Collect all time-of-service and past-due payments before the appointment; settle cash drawer daily.
• Communicate insurance participation and financial responsibility policies to patients.
• Perform real-time insurance verification; escalate cases as needed.
• Schedule follow-up appointments during check-out as needed.
• Register new patients in EPIC; conduct follow-ups as needed.
• Provide cross coverage as directed by Supervisor/Manager.
• Provide general administrative support to physicians and Supervisor/Manager.
• Perform other related duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Medical terminology

Problem solving

Bilingual Spanish (a plus)

Education

High school diploma or equivalency

Tools

EPIC/EHR

Microsoft Office (Word, Excel)

Job description

Career Opportunities with 61st Street Service Corp

Current job opportunities are posted here as they become available.

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Opportunity to grow as part of the Practice Associate Career Ladder!

Job Summary

The Practice Associate I is responsible for ensuring an exceptional patient experience during patient arrival/departure as it relates to registration and appointment scheduling as well as other administrative inquiries ensuring timely services to the patients, their families, and providers. The Practice Associate is part of a team that delivers an exceptional patient experience through kindness, inclusion, integrity, accountability, and excellence.

Job Responsibilities

• Greet patients and visitors & answer patient telephone calls promptly.
• Review the daily and weekly schedule frequently to ensure the accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type.
• Obtain all required registration and intake information from patients necessary for an efficient check-in process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR.
• Respond to financial information inquiries such as explanation of charges, out-of-network benefits, out-of-pocket expenses, and related activities.
• Coordinate and schedule office visits and procedures. Schedule ancillary services on behalf of the patient and prepare requisitions.
• Schedule follow-up appointments, referrals, and other related tests as requested by the provider in a timely and accurate manner. Obtain prior authorizations and referrals for follow-up care as needed by the insurance plan.
• Collect all time-of-service and past-due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis.
• Communicate insurance participation, financial responsibility (if applicable), and time of service policy to the patient population.
• Perform real-time insurance verification. Inform the patient of insurance requirements for services provided. Escalate cases for resolution as appropriate.
• Schedule follow-up appointments during the check-out process as needed.
• Initiate registration of new patients in EPIC as needed; all demographics, insurance information, referral/copay requirements, and physician care team information. Conduct follow-ups as needed.
• Provide cross coverage as directed by Supervisor/Manager.
• Provide general administrative support to physicians and Supervisor/Manager.
• Perform other related duties as assigned.

Job Qualifications

• High school diploma or equivalency is required.
• A minimum of 6 months of relevant experience.
• Working knowledge/proficiency in medical terminology.
• Proficiency and/or understanding of medical billing and up-to-date insurance eligibility.
• Good organizational and problem-solving skills and the ability to set priorities among multiple competing objectives, tasks, and initiatives are required.
• Strong customer service orientation and the ability to deliver consistently exceptional service.
• Excellent relationship management skills including, but not limited to, emotional intelligence, interpersonal skills, empathy, and the ability to handle situations with respect, tact, and sensitivity.
• Excellent verbal and written communication skills.
• Working proficiency with Microsoft Office (Word and Excel) or similar software is required, as an ability and willingness to learn new systems and programs.
• Prior experience in EPIC/EHR is preferred.
• Prior experience in a customer service environment is preferred.
• Bilingual in Spanish is a plus.

Hourly Rate Range: $23.56 - $27.84

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.