Practice Associate

NHOMS & MassOMS | Burlington, MA; Burlington (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid time off

401(k) plan

Job summary

NHOMS & MassOMS | Burlington, MA is seeking a Practice Associate to support clinic operations with strong organizational and communication skills. You will handle patient interactions, appointment scheduling, benefits verification, and medical records in Open Dental, contributing to high-quality patient care.

Requirements include at least 1 year in medical/dental offices, a high school diploma, and proficiency with Outlook and Microsoft Office.

Qualifications

• 1 year of medical or dental office experience (Required).

Responsibilities

• Assisting patients with check-in and check-out procedures, managing telephone calls, and addressing inquiries.
• Effectively communicate with referring practices, patients, and teammates.
• Schedule appointments to optimize patient satisfaction and surgeon time.
• Independently complete treatment planning and benefits verification.
• Create, access, and verify patient records in Open Dental and organize charts for surgeon examination.
• Maintain the reception area in a neat and orderly condition.
• Receive and sort mail and packages and distribute them appropriately.
• Check and respond to emails and correspondence from teammates.
• Collaborate with Marketing, HR, Call Center & Billing teams.
• Perform end-of-day closing procedures including deposits.

Skills

Communication

Organization

Time management

Multitasking

Microsoft Office

Outlook

Attention to detail

Education

High school diploma

Healthcare administration cert

Tools

Open Dental

Job description

Pay

$20 - $25 per hour

Pay: $20.00-$25.00 per hour.

Shift & Schedule

Full-time availability Monday - Friday.

Requirements

• 1 year of medical or dental office experience (Required).

Preferences

• Excellent phone and in-person communication skills.
• Strong organizational, time management, and multitasking abilities.
• Computer literacy in basic applications, including Outlook and Microsoft Office.
• Detail-oriented with organized communication skills between patients, doctors, and assistants.
• 1 year of administrative assistant or receptionist experience (Preferred).
• 1 year of Open Dental experience (Preferred)
• High school diploma or equivalent; additional education or certification in healthcare administration is a plus.

Job Description

The Practice Associate plays a pivotal role in the efficient and smooth functioning of the clinic. This multifaceted position requires a candidate with a strong organizational skill set, excellent communication abilities, and a comprehensive understanding of medical office operations. The primary responsibilities include coordinating administrative tasks, managing patient interactions, and supporting the healthcare team to ensure the delivery of high-quality patient care.

Responsibilities include but are not limited to:

• Assisting patients with check-in and check-out procedures, managing telephone calls, and addressing inquiries.
• Effectively communicate with referring practices, patients, and teammates.
• Schedule appointments for the practice to optimize patient satisfaction, surgeon time, and the most effective use of treatment rooms.
• Independently and accurately complete treatment planning and benefits verification.
• C-reate, access, and verify patient records in Open Dental, retrieve patient files, prepare flow charts, and place charts in sequence for surgeon examination.
• Maintain the reception area in a neat and orderly condition.
• Receive letters, packages, etc., and distribute them accordingly.
• Prepare outgoing mail and packages, dropping them off at mail facilities for processing.
• Check, sort, forward, and respond to emails and any correspondence from teammates.
• Collaborate with all teammates and organizational levels, including Marketing, Human Resources, Call Center & Billing teams.
• Perform closing procedures at the end of the day, including depositing cash and checks.
• Take up other duties as assigned.

Our Commitment to Diversity and Inclusion

At NHOMS | MassOMS, we pride ourselves on creating a supportive and inclusive environment where employees can collaborate, learn, and grow. We believe in work-life balance and encourage our team members to work together, making a difference in our industry. A culture of innovation, diversity, and inclusion is the NHOMS | MassOMS way. Equality drives our spirit and fuels our creativity. We celebrate, value, and appreciate all voices and are continually building a culture where everyone has the freedom to be their authentic self. Our commitment to inclusion across race, color, religion, gender identity, sexual orientation, disability, age, veteran status, and experience drives our success and makes our company stronger.

Benefits

• Medical, Dental, & Vision Insurance.
• Paid vacation & sick time.
• Access to our 401(k), Safe Harbor, & Profit Share Plan.
• Eligibility for discretionary quarterly bonuses.
• Discounted oral surgery services for teammates and their families.
• Referral Bonus eligibility

Jobley Bonus

• $75 (awarded to candidates hired through Jobley)

Facility Information

• Name: NHOMS & MassOMS | Burlington, MA
• Location: 111 S Bedford St, Burlington, Massachusetts
• Type: Dental clinic

Opening Hours

• Monday: 8:00AM–5:00PM
• Tuesday: 8:00AM–5:00PM
• Wednesday: 8:00AM–5:00PM
• Thursday: 8:00AM–5:00PM
• Friday: 8:00AM–2:00PM
• Saturday: Closed
• Sunday: Closed

Certifications

• CPR Certification
• BLS Certification
• Infection Control License
• Driver's license