Practice Assistant, Sr

Brigham and Women's Hospital; Boston (MA); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Sr. Practice Assistant to enhance patient care in the Endocrinology department. This role involves coordinating patient appointments, leading team meetings, and ensuring seamless communication between patients and providers. The ideal candidate will have strong administrative skills, a commitment to patient service, and the ability to navigate insurance processes effectively. Join a dynamic team dedicated to providing exceptional healthcare and making a meaningful impact in the lives of patients. If you thrive in a fast-paced environment and are passionate about healthcare, this opportunity is perfect for you.

Qualifications

• 3+ years of medical office or administrative support experience required.
• Training or post-secondary education preferred.

Responsibilities

• Arrange new patient appointments and coordinate follow-ups.
• Lead team meetings and provide recommendations for improving access.
• Verify patient insurance and negotiate rates for out-of-network visits.

Skills

Patient Appointment Coordination

Data Metrics Analysis

Team Leadership

Insurance Verification

Communication Skills

Education

High School Diploma or GED

Associate's Degree or Higher

Tools

Outlook

Job description

Sr. Practice Assistant for BWH Endocrinology

1. Arranging new patient appointments and testing.
2. Participating and leading team meetings with provider team leads, providing data metrics and recommendations to improve access.
3. Training and mentoring new staff.
4. Coordinating follow-up appointments and testing.
5. Obtaining prior authorizations for future testing.
6. Prioritizing phone calls and messages via in-basket and/or Outlook based on urgency.
7. Rescheduling clinics to alternate dates based on provider availability.
8. Arranging and opening provider schedules to address pertinent issues or complications.
9. Answering patient messages and phone calls related to scheduling and forwarding relevant information to medical providers or clinical staff.
10. Verifying that patients' insurances are accepted at BWH.
11. If accepted, proceeding with scheduling; if not, working with insurance companies to obtain authorization for out-of-network visits, and contacting BWPO to negotiate rates.
12. Reaching out to supplemental departments to schedule testing or consultations with other specialties.
13. Coordinating office visits with other appointments, testing, or facilities.
14. Requesting and reviewing medical records and imaging, including discs, for physician review.
15. Arranging patient admissions through the admitting department.
16. Coordinating outpatient appointments and confirming details with patients, including admission date, length of stay, location, and necessary preparations.
17. Rescheduling and communicating appointment changes to patients.

Minimum education: High school diploma or GED.

Work experience: At least three years of medical office or administrative support experience. Additional training or post-secondary education preferred, with an associate's degree or higher being optional.

Additional information: The Brigham and Women's Hospital is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration regardless of race, color, religion, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other protected status. Reasonable accommodations are provided for individuals with disabilities during the application and employment process.