Practice Assistant II

Brigham and Women's Hospital; South Weymouth (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Practice Operations Assistant to join its dynamic healthcare team. This role is vital in ensuring seamless patient care and administrative support within a busy neurosurgery department. The ideal candidate will excel in organizational and communication skills, effectively managing multiple tasks while adhering to strict confidentiality protocols. You will play a key role in coordinating schedules, supporting surgical operations, and fostering relationships with patients and colleagues alike. If you are passionate about making a difference in patient care and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• Experience in a healthcare setting preferred.
• Ability to read, write and articulate in English is required.

Responsibilities

• Provide administrative support including typing, answering phones, and scheduling.
• Assist with training and orienting staff as needed.

Skills

Organizational Skills

Knowledge of Medical Terminology

Communication Skills

Discretion in Confidential Matters

Ability to Prioritize Work

Education

High School Diploma or GED

Associate's or Bachelor's Degree

Tools

Windows

MS Outlook

MS Word

MS Excel

Job description

GENERAL SUMMARY/ OVERVIEW STATEMENT:
Reporting to the Operations Manager, the BWH Department of Neurosurgery seeks a Practice Operations Assistant (POA) to support its satellite location at South Shore Hospital. The South Shore location consists of 4 Neurosurgeons, 4 Physician Assistants, and the respective care teams. The POA is an integral member of the healthcare team and is accountable for patient care for his/her care team. The POA participates in the direct and indirect care of patients, including ambulatory visit coordination, surgical scheduling, insurance referral management, and other administrative duties to support the clinical practice. Developing relationships with patients, families and colleagues, the POA functions as an interdisciplinary team member who provides quality patient care and contributes toward the attainment of important goals for the patient, the practice and the organization. Additionally, the POA will provide administrative support to the section and is responsible for multiple functions to ensure a smooth and seamless patient experience.
Brigham and Women's Hospital is dedicated to:
- Serving the needs of our local and global community
- Providing the highest quality health care to patients and their families
- Expanding the boundaries of medicine through research
- Educating the next generation of health care professional
Every employee plays an important role in providing a positive impact on the organization and the people we serve. Your work will be distinguished by demonstrating respect and dignity in all interactions with patients, families and colleagues, excellence in customer service and job performance.
All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:
- People: Focus on serving the community through collaboration and respect
- Self Management: Accountability, professionalism and commitment to growth and development
- Organization: A commitment to quality, service and exceptional performance
Meeting these expectations is key to the success of your department and the organization. This job description includes:
- General expectations for the position
- BWH Behavioral Competencies
- Job Specific Tasks and Responsibilities
- Physical/Working Conditions
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Perform duties under moderate supervision under the Practice manager with intermediate to advanced proficiency in administrative skills.
- Provide routine and more complex administrative support such as: typing memos and letters, answering telephones, and taking and distributing messages.
- Coordinate calendar and schedules for neurosurgeon, and may include travel or event coordination.
- Assist with training and orienting staff as needed.
- Provide cross coverage as needed.
- Assist with special projects as directed.
- Follow HIPAA guidelines for the management of patient privacy and confidentiality.
- Other duties, as assigned.
See Addendum B for more detail

QUALIFICATIONS

Level of education required:

- External Education required: High School Diploma or GED
- Associate's or Bachelor's degree preferred.
- Experience in healthcare setting preferred.
Work experience required:

- Excellent organizational skills.
- Knowledge of Medical Terminology is preferred.
- Computer knowledge required: Windows, Networking, MS Outlook, MS Word and MS Excel.
- Ability to prioritize work and meet deadlines, and work under pressure.
- Ability to use discretion in confidential matters.
- Ability to read, write and articulate in English is required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

Technical skills required:

- Knowledge of practice operations and standards.
- Understanding of procedures including filing, copying, scanning, printing, and faxing.
- Phone skills: Ability to use phone system (answer and screen calls, handle more complex calls and give more detailed information).
- Verbal skills: Ability to interpret information as appropriate, answer complex questions in a professional manner and communicate in a professional, courteous, clear and concise manner.
- Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
- Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages. May respond directly on behalf of manager/provider without direction or instruction.
- System Skills: Ability to type and enter data effectively and at a more advanced level. Intermediate level computer skills including the ability to use word processing, spreadsheet, database and presentation applications.
- Intermediate comprehension of billing and fiscal information.
- Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

Additional Job Description
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.