Practice Assistant II

Beth Israel Lahey Health, Inc.; Medfield (MA); On-site; USD 28,929 - 38,572; Full time

Job summary

Beth Israel Lahey Health is seeking a Practice Assistant II for our Medfield Primary Care office. You will greet patients, assist with check-in and scheduling, verify demographics, collect co-pays, and support smooth practice flow.

Responsibilities include coordinating referrals, handling check-out tasks, and acting as a liaison between patients and staff. Prior healthcare or service experience is preferred, with strong communication and customer service skills valued.

Qualifications

• High School diploma or GED required.
• Certificate in Medical Admin Assistant preferred.
• 1-3 years related work experience required.
• Experience with computer systems including web-based apps and MS Office.

Responsibilities

• Greets patients and visitors with courtesy, privacy and respect.
• Performs check-in, registration, scheduling, demographic and fiscal data verification; collects co-payments.
• Monitors patient flow; acts as liaison to ensure optimal service delivery.
• Supports check-out and follow-up appointments; provides educational materials as indicated.
• Level II: facilitate billing, handle information requests, may lead in absence of Manager.

Skills

Customer service

Communication

Teamwork

Oral communications

Written communications

Education

High School diploma or GED

Medical Admin Assistant certificate

Tools

Microsoft Office

Job description

## Practice Assistant IIApplylocations: Beth Israel Lahey Health Primary Care: Medfield Practicetime type: Full timeposted on: Posted Todayjob requisition id: JR97871**When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.**Job Summary: Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.

**Job Description:****Essential Responsibilities:** 1. Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.2. Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system. Collects co-payments following standards for co-payment processing. Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs. Obtains and enters referrals.3. Monitors and supports patients and visitors entering and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.). Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Acts as liaison between patient and other areas to ensure optimal flow and service delivery.4. Other responsibilities will vary by practice and may include, but are not limited to: Check out, Schedules necessary follow up appointments. Provides patient with any relevant educational materials as indicated, visit ticket entry, medical records preparation.5. Level II responsibilities include: Facilitate billing functions. Research and follow through on a wide variety of information requests. May act as a group leader in absence of Manager. Act as a department resource to others for information and training. Facilitate problem solving, providing appropriate direction. May participate in small projects under the direction of Manager or designee.**Required Qualifications:**1. High School diploma or GED required.2. Certificate 1 Medical Admin Assistant Cert preferred.3. 1-3 years related work experience required.4. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.**Preferred Qualifications:**1. 1-3 years experience in a healthcare or service/hospitality environment.**Competencies:**1. **Written Communications:** Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.2. **Oral Communications:** Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.3. **Knowledge:** Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.4. **Team Work:** Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.5. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Physical Nature of the Job:** Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus**Pay Range:**$21.00 - $28.26The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.## As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.