Practice Architect

TEKsystems; Denver (CO); A distancia; USD 128.000 - 192.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision

401(k) Retirement Plan

Paid time off

Work from home

Descripción de la vacante

TEKsystems seeks a Practice Architect to design, develop, and implement operations solutions for clients, including next-gen zero-touch services. You will partner with sales, delivery, and technical teams to understand client business needs, craft a solution architecture, and oversee project execution in a fully remote role.

The role requires 15+ years in operations design, strong ITSM tool knowledge (ServiceNow, Jira Service Management, Zendesk, Remedy), ITIL certification, and exceptional

Formación

• Bachelor's degree in Computer Science, Information Systems, or related field.
• At least 15 years of experience in designing, implementing, and managing operations processes and tools.
• Experience in Enterprise Operations Center Execution; Creation of new Operations center, acquisition of infrastructure support, Evaluation or consulting experience (data center management, NOC, Infrastructure Support L1-L3, Incident/Problem/Change Management)
• Strong knowledge and skills in ITSM tools and platforms, such as ServiceNow, Jira Service Management, Zendesk, Remedy, etc.
• Certification in ITIL or other relevant frameworks.
• Excellent communication, presentation, and interpersonal skills. Frequent interactions with external customers at the Director level or above
• Ability to work independently and collaboratively with cross-functional teams.
• Ability to manage multiple projects and prioritize tasks effectively.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to work in a fast-paced and dynamic environment.
• Customer-oriented and service-minded attitude.

Responsabilidades

• Design, develop, and implement operations solutions for clients.
• Create solution architecture and oversee project execution.
• Provide thought leadership and industry insights to optimize operations.
• Work with sales, delivery, and technical teams to understand client needs.
• Mentor and manage project teams and ensure delivery profitability.
• Coordinate delivery risks and change control processes.
• Develop IP and reusable materials for future trainings and delivery.

Conocimientos

Communication

Leadership

Mentoring

Problem-solving

ITIL Certification

Educación

Bachelor's degree in Computer Science, Information Systems, or related field

Herramientas

ServiceNow

Jira Service Management

Zendesk

Remedy

Descripción del empleo

Description

This is a fully remote opportunity

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success.

Ready to join us?

Heres what the opportunity supported through our TGS Talent Acquisition Team requires:

This Practice Architect role will be responsible for designing, developing, and implementing operations solutions for our clients. This includes designing our next-gen zero-touch services. You will work closely with the sales, delivery, and technical teams to understand the client's business needs, create a solution architecture, and oversee the execution of the project. You will also provide thought leadership, best practices, and industry insights to help our clients optimize their operations and customer experience. This role will also work closely with business stakeholders to ensure that the team in place delivers high-quality and efficient support to the end users.

Responsibilities

Skill set Summary

Solution Delivery

• Gain a clear understanding of customers business requirements and their technical requirements based upon the developed solution and agreed statement of work (SOW).
• Understand, develop, and mature the solution design by collaborating with customers and stakeholders to manage their expectations and resolve project, stakeholder, and delivery issues in a timely manner.
• Facilitate internal communication and coordinate the assembly of a delivery team for new engagements to include practice support, delivery (regional and/or practice), and account team members.
• Consolidate delivery status and agreed costing information across the project stakeholders.
• Ensure delivery escalation procedures are addressed and communicated to clients, consultants, and managers.
• Implement knowledge management strategy and communication process and procedures for knowledge transfer from sales/solutions to delivery.
• Perform delivery risk and issue management and facilitate issue resolution with proper notification to all affected parties.
• Identify and coordinate the delivery change control process.

Practice & Product Line Management

• Perform periodic project/program analysis, product line review, and product line health checks with practice and delivery resources.
• Examine customer reference-ability and establish on-going relationships with the customer and account team members.
• Refine practice pipeline and product line attributes based upon metrics and analysis as well as overall fit within the marketplace and technological changes.
• Support the development and execution of an Account Strategy in collaboration with internal stakeholders.
• Capture, develop, and refine intellectual property (IP) based upon projects, programs, and engagements; develop IP to be reusable for future training and delivery requirements.
• Coordinate subject matter material with team members for development of best practices for product lines and delivery improvements.

Management Responsibilities

• Understand and manage customer requirements (delivery and environmental factors) to ensure contract understanding and acceptance for deliverables, cost, contract type, timeline, risk and assumptions, and customer satisfaction.
• Ensure delivery methodology is understood by team from project initiation to project closeout; sales/solution to delivery knowledge transfer.
• Financial and contractual responsibility for engagement profitability.
• Maintain awareness for additional business opportunities and support pursuit of future business through quality results and escalation to internal stakeholders when additional business opportunities may present themselves.
• Ensure delivery management methodology is followed on all client opportunities.
• Mentor, manage and develop product/project team members. Team size varies from 3 team members up to >10 team members.
• Conduct annual reviews and provide feedback throughout the year on employee performance where required.
• Ensure Human Resources policies and procedures are communicated and executed according to internal and consultant HR policies.

Qualifications

• Bachelors degree in Computer Science, Information Systems, or related field.
• At least 15 years of experience in designing, implementing, and managing operations processes and tools.
• Experience in Enterprise Operations Center Execution; Creation of new Operations center, acquisition of infrastructure support, Evaluation or consulting experience (data center management, NOC, Infrastructure Support L1-L3, Incident/Problem/Change Management)
• Strong knowledge and skills in ITSM tools and platforms, such as ServiceNow, Jira Service Management, Zendesk, Remedy, etc.
• Certification in ITIL or other relevant frameworks.
• Excellent communication, presentation, and interpersonal skills. Frequent interactions with external customers at the Director level or above
• Ability to work independently and collaboratively with cross-functional teams.
• Ability to manage multiple projects and prioritize tasks effectively.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to work in a fast-paced and dynamic environment.
• Customer-oriented and service-minded attitude.

Skills

Architecture

Top Skills Details

Architecture

Additional Skills & Qualifications

See Above

Experience Level

Expert Level

Job Type & Location

This is a Permanent position based out of Denver, CO.

Pay and Benefits

The pay range for this position is $128000.00 - $192000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: Medical, Dental, and Vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life and AD&D for employee and dependents) Short and Long-Term Disability Health Spending Account (HSA) Transportation Benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Permanent position based out of Denver, CO.

Application Deadline

This position is anticipated to close on Oct 29, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.