Practice Administrator - Primary Care

Northwestern Medicine; Wheaton (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Northwestern Medicine is seeking a Practice Administrator to lead operations in an ambulatory healthcare setting, aligning with NM's mission and ethics. The role manages financial and operational activities for RMG Practice and the hospital outpatient department, while fostering staff growth and ensuring high-quality patient care.

The position requires a Bachelor's degree, 5 years in a medical setting, and a track record of successful medical office management.

Qualifications

• Bachelor's Degree required; equivalent experience may be accepted.
• Five (5) years of experience in a medical setting or related experience.
• Demonstrated success in medical office management.
• Demonstrates alignment with NM's core values: integrity, excellence, patients first, teamwork.
• Effective communication and interpersonal skills.
• Ability to plan, organize, and direct the activities of others.

Responsibilities

• Plan, direct and monitor operations in an intermediate ambulatory environment to ensure excellent patient care.
• Direct and coordinate financial and operational activities for the practice and hospital outpatient department.
• Maintain adherence to ethics, compliance, and regulatory standards while fostering a rewarding environment for staff.
• Identify opportunities for new business growth and development within the practice and services.
• Encourage staff accountability and provide coaching, feedback, and career development.

Skills

Budget management

Staff leadership

Communication skills

Plan and organize

Education

Bachelor's degree

Job description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient‑first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

The Practice Administrator reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Practice Administrator is responsible for planning, directing and monitoring operations in an intermediate ambulatory environment to achieve excellence in the delivery of patient care in the physician practice and hospital outpatient department while creating an inspiring and rewarding environment for staff members.

The Practice Administrator is responsible for the financial and operational management and coordination of the overall activities, clinical services and programs for RMG Practice and hospital outpatient department.

Responsibilities

• Stays informed of current and emerging issues and trends for areas of accountability, NM organization and healthcare industry. Communicates and educates staff on requirements, changes, advances, opportunities, directions and projections for the future.
• Think and acts in ways that support NM's mission, vision and values. Identifies opportunities for new business growth and development, expansion of current services, etc.
• Practices fiscal accountability. Encourages staff and team accountability by involving them in budget preparation, identifying ideas for increasing efficiency, cost savings, developing and growing the business and existing services.
• Measures and monitors budget and business development plans; provides ongoing updates to staff.
• Identifies staff's individual skills and interests; provides timely, positive, constructive feedback; addresses performance gaps as they occur with clear action plans and timelines for improvement.
• Supports ongoing learning and skill development for self and staff; provides coaching and mentoring; assigns stretch goals, cross‑training and other opportunities for career development within CDH.
• Involves staff in planning and decision‑making as appropriate. Holds staff accountable for follow‑through and results.
• Facilitates change readiness and agility among staff and teams.
• Achieves departmental and organizational goals.

Qualifications

Required:

• Bachelor's Degree. Equivalent experience may be accepted in lieu of formal education.
• Five (5) years experience in a medical setting or related experience.
• Demonstrated success in medical office management.
• Demonstrates personal alignment with NM's core values of integrity, excellence, patients first, and teamwork.
• Effective communication and interpersonal skills.
• Ability to plan, organize, and direct the activities of others.

Preferred:

• Master's degree preferred.
• Certification in area of specialty or administration.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events.

Click on or copy and paste URL to your browser to view detailed benefits information https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign‑on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.