Senior Practice Manager-Digestive Health Clinic

Northwestern Memorial Hospital; Chicago (IL); On-site; USD 71,000 - 103,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

401(k) Matching

Medical, Dental, Vision

Life Insurance

Paid time off

Job summary

Northwestern Memorial Hospital is seeking a Senior Practice Manager to lead complex clinical programs across one or more practice sites. You will supervise clinical and administrative staff, manage scheduling and resources, and work with central offices to ensure efficient operations and patient access.

The role requires a Bachelor’s Degree, 5 years of healthcare experience, and 2 years of management experience, with strong analytical and leadership capabilities.

Qualifications

• Bachelor’s Degree is required.
• 5 years health care experience minimum.
• 2 years management experience required.
• Experience working in a clinical environment preferred.
• Outpatient setting experience preferred.
• Demonstrated organizational and leadership skills.
• Excellent analytical skills.

Responsibilities

• Manage front-line non-exempt staff including interviewing, hiring, training, and performance appraisals.
• Schedule staff and allocate resources to maximize patient access and provider efficiency.
• Oversee supply purchasing within budget.
• Report monthly productivity to providers and staff.
• Ensure accurate data collection and data entry across sites.
• Oversee cash management activities and billing processes to influence profitability.
• Participate in corporate committees and task forces.
• Provide financial analysis to aid planning and cash flow management.
• Communicate budgets and variances to staff.
• Define performance goals and monitor progress with senior management.

Skills

Organizational skills

Analytical skills

Leadership

Staff supervision

Education

Bachelor’s Degree

MBA or MHA preferred

Job description

The salary range for this position is $51.50 - $74.68 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Benefits:

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Description

The Sr. Practice Manager reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Sr. Practice Manager is responsible for managing complex clinical programs that require ongoing collaboration across business units, operations of one or more practice sites and supervising both clinical and administrative support staff.

Responsibilities:

• Manage the office’s front-line non-exempt staff, requiring interviewing, hiring, training, progressive discipline, dismissals, performance appraisals, and employee relations.
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies.
• Conduct supply purchasing via the Group’s on-line ordering and shopping list system within specified budget.
• Report monthly productivity results to providers and staff.
• Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from NMG’s Central Office.
• Conduct timely and accurate cash management duties, including overseeing the collection of copays and patient balances and processing of clean super bill batches, in-house cash balances, and bank deposits in order to influence profitability.
• Serve as an active participant in corporate committees and task forces.
• Provide financial analysis to facilitate planning and cash flow management and review variance explanations.
• Communicate budget and variance information to professional staff.
• Gain comprehensive understanding of individual job functions for purposes of identifying training and developmental opportunities.
• Identify and communicate priorities, timelines and accountabilities to ensure efficient use of resources and to promote and open and productive work environment.
• Work with senior management to define performance goals for team and interface with staff to monitor progress, manage disciplinary issues and provide ongoing feedback.

Qualifications

Required:

• Bachelor’s Degree
• 5 years health care experience
• 2 years management experience
• Experience working within a clinical environment
• Outpatient setting experience
• Demonstrated organizational and leadership skills
• Excellent analytical skills.

Preferred:

• Master of Business Administration (MBA) or Master of Health Administration (MHA)
• Academic medical center experience

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.