Practice Administrator - Palliative Care and Geriatrics

Massachusetts General Hospital; Boston (MA); Hybrid; USD 80,000 - 117,000; Full time

Job summary

Mass General Brigham is seeking a Practice Manager to lead operations across multiple locations and multi-specialty practices at 32 Fruit Street in Boston. The role partners with location managers to drive efficiency, standardize policies, and advance strategic clinical programs.

The candidate will mentor coordinators and managers, oversee credentialing, compensation, and provider enrollment, and ensure compliance with regulatory standards while guiding financial planning for clinical operations.

Qualifications

• Bachelor's degree in a related field required; Master's degree preferred.
• 5-7 years of supervisory experience in a healthcare setting.
• Strong understanding of Microsoft Office, including Excel; strong communication and organizational skills.
• Knowledge of GAAP; physician billing and revenue cycle management.

Responsibilities

• Assumes Practice Manager responsibilities.
• Develops administrative policies and procedures to improve operating efficiency; reviews and updates policies annually.
• Mentors and develops practice coordinators, managers, and non-physician staff.
• Designs and directs strategic plans to support clinical programs.
• Plans and conducts internal/external meetings to meet departmental objectives.
• Develops practice coordinators/managers for each practice/satellite area.
• Facilitates physician orientation and supports new physician practices.
• Directs administrative responsibilities for physician staff, including credentialing, compensation, and provider enrollment.
• Ensures regulatory compliance and directs quality improvement activities.
• Oversees financial planning, analysis, and reporting for clinical operations.

Skills

Microsoft Office

Excel

Leadership

Communication

Organizational Skills

Time Management

Revenue Cycle Management

Staff Collaboration

Education

Bachelor's Degree in Related Field

Master's Degree Related Field (preferred)

Job description

Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummarySummaryResponsible for planning, directing, and controlling operations of multiple locations and/or large complex practices having multi-specialties with multi-department mixes. Works closely with managers in each location, service area, or department. May manage manager(s), staff, and oversee all operations.Does this position require Patient Care?NoEssential Functions-May assume Practice Manager responsibilities.-Develops administrative policies and procedures to improve operating efficiency; reviews and updates policies annually.-Manages, mentors, and develops practice coordinators, managers, and all non-physician staff.-Designs and directs the implementation of strategic plans to support existing and new clinical programs.-Initiates, plans, and conducts internal/external meetings to meet departmental and institutional strategic objectives.-Ensures the development of practice coordinators/managers for each respective practice/satellite area.-Facilitates physician orientation to the organization and supports the establishment of new physician practices.-Directs administrative responsibilities for Physician staff, including credentialing, compensation, and provider enrollment.-Ensures compliance with regulatory standards and directs quality improvement activities.-Oversees financial planning, analysis, and reporting for all clinical operations.QualificationsEducation Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Supervisory experience 5-7 years required and Experience working in a healthcare environment 5-7 years required Knowledge, Skills and Abilities - Strong understanding of Microsoft Office, including Excel. - Strong communication and organizational skills. - Strong and proven leadership skills. - Ability to work with staff of all levels. - Excellent time management skills. - Generally Accepted Accounting Principles; physician billing and revenue cycle management. - Ability to adapt to multiple and rapidly changing priorities and deadlines.Additional Job Details (if applicable)Physical RequirementsStanding Occasionally (3-33%)Walking Occasionally (3-33%)Sitting Constantly (67-100%)Lifting Occasionally (3-33%) 20lbs - 50lbsCarrying Occasionally (3-33%) 20lbs - 50lbsPushing Rarely (Less than 2%)Pulling Rarely (Less than 2%)Climbing Rarely (Less than 2%)Balancing Occasionally (3-33%)Stooping Occasionally (3-33%)Kneeling Rarely (Less than 2%)Crouching Rarely (Less than 2%)Crawling Rarely (Less than 2%)Reaching Occasionally (3-33%)Gross Manipulation (Handling) Constantly (67-100%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)Remote TypeHybridWork Location32 Fruit StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$80,475.20 - $117,093.60/AnnualGrade8At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.