Practice Administrator III

TCH Medical Center; Houston (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

TCH Medical Center is seeking a Practice Administrator III for the Orthopedic and Sports Medicine service line. You will plan, organize, staff, and direct activities in collaboration with physician leaders, focusing on performance improvement, budgeting, and cross-functional coordination to advance patient care and research efforts.

The role requires strong communication and relationship-building to guide staff and coordinate with hospital leaders across departments.

Qualifications

• Bachelor's degree in business, healthcare, or related field required.
• 5 years healthcare operations experience and 3 years supervisory experience, or 3 years ACHE Postgraduate Administrative Fellowship and 2 years supervisory experience.

Responsibilities

• Quality care: Coordinate service delivery to improve patient access, satisfaction, and outcomes.
• Revenue monitoring: Budget and report on professional and technical revenue; plan actions for financial issues.
• Expense monitoring: Manage budget-sensitive service model and staffing; coordinate with OR/ICU/HR.
• Coordinate resources across three-part mission and partner with leaders to raise and resolve issues.
• Service support: Support new program development, faculty recruitment, credentialing, and faculty development.
• Human Resources management: Provide staff feedback and handle performance issues per policy.
• System-wide involvement: Participate in hospital system and academic projects.

Skills

Leadership

Communication

Staff supervision

Budgeting

Performance improvement

Cross-functional collaboration

Education

Bachelor's degree in business or healthcare

Job description

We’re searching for a Practice Administrator III for our Orthopedic and Sports Medicine service line, someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will plan, organize, staff, and direct activities in the Physician Service Organization's clinical sections in collaboration with designated physician leaders. Activities include planning and performance management, performance improvement, coaching, staffing, budgeting, policies and procedures, and collaboration with Baylor College of Medicine on the section's research and academic pursuits. You must be detail oriented, a great communicator and relationship builder to be successful in this role.

Think you’ve got what it takes?

Job Duties & Responsibilities

• Quality care: Ensures delivery of quality, cost effective patient care within family-centered care environment by coordinating and participating in service-based and cross-functional performance improvement activity that improves patient access/flow, patient/family satisfaction, referring physician satisfaction, research and clinical outcomes, or employee acquisition, satisfaction, and/or retention. Monitors the resolution and escalation of patient/family issues and coordinates special service recovery efforts.
• Revenue monitoring: Budgets for and plans to realize expected levels of professional fee and technical revenue; accounts for and routinely reports on status and changes in revenue; and generates action plans to address financial issues.
• Expense monitoring: Monitors operation of a budget-sensitive service model, including departmental staffing requirements and productivity levels by establishing, and/or contracting for related service performance from other departments (OR, ICU, Cardiology, HR, Contracting, etc); adapts model based on strategic considerations and short-term fluctuations in the operating environment.
• Coordination of resources across 3 part mission: Coordinates service and departmental planning and process improvement across patient care, research and academics reviews proposed project initiatives strategic relevance and resource requirements and facilitates departmental prioritization; partners cross-functionally with leaders across the IDS, TCHP, TCPA, TCH, and specifically other TCPSO sections to raise and resolve issues.
• Service Support: Provides support for new program development, faculty recruitment process, credentialing process, and faculty development.
• Human Resources management: Provides structured feedback for each staff member through yearly development plans and informal and/or formal follow-up at least twice a year. Handles performance issues of staff within the section as per policy.
• System wide involvement: Participates in other various hospital system and academic projects as appropriate.

Skills & Requirements

• Bachelor's Degree Business, healthcare, or a related field required
• 5 years Healthcare operations experience and 3 years Supervisory experience Or 3 years Completion of an ACHE Postgraduate Administrative Fellowship and Two (2) years of Supervisory experience required