Practice Administrator I

Texas Children's; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Texas Children's Physician Service Organization seeks a Practice Administrator to plan, organize, staff, and direct activities in coordination with designated physician leaders across clinical sections of TCPSO. Responsibilities include planning, performance management, improvement, staff development, budgeting, policies, and collaboration with Baylor College of Medicine on research and academics.

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Qualifications

• Bachelor's degree in business, healthcare, or related field.
• Master's degree in business, health care or related field preferred.
• 1 year of healthcare operations experience. Preferred supervisory experience.

Responsibilities

• Quality care: Improves patient access/flow, family satisfaction, referrals, research outcomes, and staff retention through service-based and cross-functional performance improvement.
• Revenue monitoring: Budgets for professional/technical revenue; reports status and changes; develops action plans for financial issues.
• Expense monitoring: Oversees budget-sensitive service model; staffing, productivity; coordinates with OR, ICU, Cardiology, HR, Contracting, and others.
• Resource coordination: Aligns patient care, research, and academics with project initiatives and cross-functional leadership.
• Service support: Supports new program development, faculty recruitment, credentialing, and faculty development.
• HR management: Provides feedback and development plans; handles staff performance per policy.
• System-wide involvement: Engages in hospital system and academic projects.

Education

Bachelor's degree in business, healthcare, or related field

Master's degree in business, health care or related field

Job description

We are searching for a Practice Administrator-- someone who works well in a fast-paced setting. In this position, you will plan, organize, staff, and direct activities in Texas Children's Physician Service Organization's (TCPSO) clinical sections in collaboration with designated physician leader(s). Activities include planning and performance management, performance improvement, coaching, staffing, budgeting, policies and procedures, and collaboration with Baylor College of Medicine on the section's research and academic pursuit.

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Job Duties & Responsibilities

• Quality care: Ensures delivery of quality, cost effective patient care within family-centered care environment by coordinating and participating in service-based and cross-functional performance improvement activity that improves patient access/flow, patient/family satisfaction, referring physician satisfaction, research and clinical outcomes, or employee acquisition, satisfaction, and/or retention. Monitors the resolution and escalation of patient/family issues, and coordinates special service recovery efforts.
• Revenue monitoring: Budgets for and plans to realize expected levels of professional fee and technical revenue; accounts for and routinely reports on status and changes in revenue; and generates action plans to address financial issues.
• Expense monitoring: Monitors operation of a budget-sensitive service model, including departmental staffing requirements and productivity levels by establishing, and/or contracting for related service performance from other departments (OR, ICU, Cardiology, HR, Contracting, etc); adapts model based on strategic considerations and short-term fluctuations in the operating environment.
• Coordination of resources across 3-part mission: Coordinates service and departmental planning and process improvement across patient care, research and academics reviews proposed project initiatives strategic relevance and resource requirements and facilitates departmental prioritization; partners cross-functionally with leaders across the IDS, TCHP, TCPA, TCH, and specifically other TCPSO sections to raise and resolve issues.
• Service Support: Provides support for new program development, faculty recruitment process, credentialing process, and faculty development.
• Human Resources management: Provides structured feedback for each staff member through yearly development plans and informal and/or formal follow-up at least twice a year. Handles performance issues of staff within the section as per policy.
• System wide involvement: Participates in other various hospital system and academic projects as appropriate.

Skills & Requirements

Required bachelor's degree in business, healthcare, or related field. Preferred master's degree in business, health care or related field 1 year of healthcare operations experience. Preferred supervisory experience.