Practice Access Manager (Bilingual - Spanish) (Remote)

Blink Health; United States; Teletrabalho; USD 75 000 - 110 000; Tempo integral

Resumo da oferta

Blink Health seeks a Practice Access Manager (Bilingual - Spanish) to educate and support providers for BlinkRx access solutions across a remote US territory. You will grow provider usage, reconfirm benefits, and guide offices through prior authorizations and patient access, acting as the field's voice and building strong relationships.

The role requires fluency in English and Spanish, with a background in healthcare sales or account management.

Qualificações

• Fluent in English and Spanish (written and verbal).
• Background in pharmacy sales or healthcare account management preferred.
• Understanding of prescription workflows across provider offices and pharmacies.
• Solution oriented with strong analytic capabilities.
• Strong client success and relationship-building abilities with internal/external clients.
• Willingness to travel as business needs demand, including training and events.
• Ability to manage multiple projects in a fast-paced environment.
• Experience with CRM tools and outbound calling is a plus.

Responsabilidades

• Educate healthcare providers about BlinkRx services and benefits.
• Engage providers to reconfirm benefits and increase BlinkRx usage.
• Outreach to provider offices to identify growth opportunities and promote access solutions.
• Maintain ongoing account conversations with regular touchpoints across the territory.
• Serve as the first point of contact for provider inquiries about prescriptions or patient status.
• Create custom profiles for provider preferences on prior authorization support.
• Coordinate with Brand Field team to address Healthcare Provider questions.
• Introduce partner field reps to BlinkRx as an option for providers and patients.
• Ensure compliant communication to providers regarding patient status.

Conhecimentos

Bilingual English/Spanish

Healthcare sales

Account management

Outbound sales

CRM experience

Communication skills

Ferramentas

Salesforce

Softphone

Descrição da oferta de emprego

Practice Access Manager (Bilingual - Spanish)

Location: Remote

Department: Corporate

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.
Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

The Practice Access Manager (PAM) is a customer-facing role that will be responsible for managing defined accounts within a specific region or territory, to support access for providers. The role will provide education to healthcare providers and office staff on access services and reimbursement solutions based on manufacturer business rules and the BlinkRx platform.

The PAM will demonstrate a compliant and consultative approach providing education to offices related to the BlinkRx access solutions and prior authorizations.

What You'll Do:

• Educate and inform health care providers and their staff of the services and benefits offered by BlinkRx to help patients get on and stay on medication therapy as prescribed
• Engage with providers and their staff to reconfirm the benefits and grow their usage of BlinkRx
• Conduct proactive outbound outreach to provider offices via phone, identifying and acting on growth opportunities, and positioning access solutions for new and existing patients
• Maintain ongoing account conversations and relationships across an assigned territory. Managing a regular cadence of touchpoints, tracking engagement, and ensuring continuity of service for provider offices
• Act as the first point of contact for an office regarding any inquiries with a specific prescription or patient, while serving as the voice of the field within BlinkRx. Build personal relationships with practices and offices to create an experience they value, removing barriers to access.
• Create custom profiles for the healthcare providers preferences for prior authorization support and status updates
• Become the go-to resource for both reactive and proactive engagement with the Brand Field team by assisting with any Healthcare Provider and BlinkRx related questions
• Introduce partner field reps to BlinkRx as an option for healthcare providers and their patients
• Compliantly provide approved communication to healthcare providers regarding the status of their patients

What You'll Need:

• Fluent in both English and Spanish (written and verbal) to effectively serve our Spanish-speaking clients
• Background in pharmacy sales, healthcare account management, or outbound sales in a healthcare/pharma setting is strongly preferred
• Understanding of prescription workflows and how they operate across provider offices and pharmacy channel
• Solution oriented mindset with strong analytic capabilities
• A natural client success and account management ability with exceptional communication and interpersonal skills, as well as a keen ability to build and maintain strong relationships with internal and external clients.
• Comfort with an outbound call motion. Must have the ability to contact provider offices, introduce new products or services, and drive conversations forward with confidence and professionalism
• Willingness to travel as business needs demand, including attendance at internal training sessions, industry conferences, and occasional in-person HCP (Healthcare Provider) visits.
• Ability to thrive in a dynamic and fast-paced environment
• Ability to prioritize duties and manage multiple projects from start to finish with minimal supervision. Strong time-management and organizational skills
• Must be able to exercise strict confidentiality and have impeccable judgment
• Ability to coordinate several tasks simultaneously
• Experience in working with a CRM (eg Salesforce) and softphone system is preferred

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.