PQO Master Technician

Volkswagen Group of America; National City (CA); On-site; USD 63,000 - 87,000; Full time

Job summary

An established industry player is seeking a Lead Technician to maintain and repair corporate vehicles while coordinating a team. This role involves evaluating new diagnostic systems, managing financial reports, and ensuring high-quality repairs. The ideal candidate will have extensive experience in the automotive field, particularly with Audi and Volkswagen. Join a forward-thinking company that values innovation and teamwork, and contribute to exciting projects that drive the automotive industry forward. If you're passionate about automotive technology and eager to make a difference, this opportunity is perfect for you.

Qualifications

• 7+ years of experience in Audi/Volkswagen dealership.
• Master Technician Certification is required.

Responsibilities

• Maintain and repair VWGoA corporate vehicles as needed.
• Coordinate a team of employees during peak workloads.

Skills

Analytical and conceptual thinking

Communication skills

Computer savvy

Integration skills

Influencing and negotiation skills

Problem solving

Resource management

Education

Associates Degree in Automotive Technology

Audi/Volkswagen Technical Training

Master Technician Certification

Bachelor’s Degree in Automotive Technology

Tools

VW/Audi diagnostic tools

VW/Audi wiring diagrams

Job description

Salary range is dependent on factors such as geographical differentials, industry-based experience, skills, training, credentials, and other qualifications.

In the state of California, the salary range is $63,300 - $86,900.

Role Summary:

• Maintain and repair VWGoA corporate vehicles as needed; develop and document repair procedures and validate repair information.
• Coordinate a team of employees daily or as required during peak workload times under the direction of the Supervisor.
• Serve as the back-up for the Port Technical Quality Representative as liaison for the factories and VWGoA.
• Manage and input any of the financial systems or reports exclusive to VWGoA employees and pertinent to VWGoA business.

Role Responsibilities:

Lead Technician/Technical (80%)

• Repairs, tests, maintains, and updates VW/Audi vehicles to the latest technical level.
• Communicates problems and solutions to VWGoA/VWaG Quality departments.
• Tests vehicles under varying conditions to determine and document cause of problems.
• Evaluates new diagnostic systems and procedures; verifies GFF and service publications.
• Performs and evaluates repairs according to newly developed repair information.
• Provides recommendations to internal departments for modifications to repair procedures.
• Performs accurate and timely analysis of failure modes in assigned models.
• Tests and validates field fixes.
• Provides on-site vehicle launch support; orders parts as needed.
• Prioritizes and plans testing procedure sequence.
• Develops and manufactures test fixtures and diagnostic techniques.
• Maintains a clean and orderly work environment, shop tools, and equipment necessary for stop orders.
• Maintains and updates VWGoA Scan Tools.

Shop Foreman Role Responsibility (20%)

• Expedites work orders to PQO Technicians, provides follow-up to the requestors, and maintains necessary records for warranty purposes.
• Coordinates PQO service scheduling of technicians’ time to maximize throughput.
• Assists SRT coordinator with time study scheduling & resource management.
• Manages PQOS system implementation and reporting.
• Manages parts tracking within PQO via PQOS and parts on Command systems.
• Coordinates warranty payments and re-billing with warranty department.
• Works with factory/warranty activities to schedule and complete parts evaluations.

Qualifications:

Years of Experience:

• 7+ years of Audi/Volkswagen Dealership Experience.

Education - Required:

• Associates Degree in Automotive Technology or Automotive Certification from a reputable Technical institute.
• Audi/Volkswagen Technical Training.
• Master Technician Certification.
• Extensive Audi/Volkswagen Product Knowledge.
• Audi/Volkswagen Diagnostic Tools Training.
• HVE & HVT Certification.

Education - Desired:

• Bachelor’s Degree in Automotive Technology.

Skills:

• Analytical and conceptual thinking – using logic and reason, creative and strategic.
• Communication skills – interpersonal, presentation, and written.
• Computer savvy – skilled in the use of software.
• Integration – joining people, processes, or systems.
• Influencing and negotiation skills.
• Problem solving.
• Resource management.

Specialized Skills - Required:

• Requires one of the following:
• Master Volkswagen Technician.
• Audi Master Guild.
• Extensive Volkswagen and/or Audi product knowledge.
• Experience with VW/Audi diagnostic tools and equipment programs.
• Extensive experience using VW/Audi wiring diagrams.
• Thorough knowledge of the tools and procedures applicable to the trade, and knowledge of safety equipment.
• Some accessory installation experience.

Specialized Skills - Desired:

• German and/or Spanish language skills.
• ASE Master Certification (Automotive and/or Paint Technician).

Work Flexibility:

• Domestic travel required approximately 10 – 40%.
• International travel required less than 20%.
• Business travel to support launch functions as required – often requires weekend travel (approximately 5%).

Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.