PQI Coordinator

merakeycareers; Pennsylvania; On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan with pre-tax and Roth

DailyPay

Well-being platform

Backup childcare and elder care

Employee Assistance Program (EAP)

Tuition reimbursement

Employee discounts

Job summary

Merakey in Pennsylvania is seeking a PQI Coordinator to join our team. This role manages incident notifications, coordinates with QCO/HR, and drives timely reporting into the state incident management system.

You will maintain accurate data, write clearly, and manage multiple deadlines while supporting program operations and surveys/inspections.

The position offers a competitive benefits package and the chance to contribute to a mission-driven nonprofit.

Qualifications

• Bachelor's degree with at least 2 years of experience preferred OR associate's degree with 4 years of experience within Human Services related field.
• Specific incident management experience is preferred, along with an understanding of the investigation process for all incident types.
• Maintain Investigator Certification required by state, if applicable

Responsibilities

• Receive notifications of an incident and follow protocols based on incident type.
• Notify the QCO and/or HR of an incident and the need for investigation, providing initial details of the incident.
• Keep track of all incidents from initial reporting to closure.
• Communicate effectively with investigators to ensure the process is moving in a timely manner to meet all benchmarks.
• Provide weekly updates of operations PQI Director regarding the status of incidents.
• Have comprehensive knowledge of state regulations utilized by the program supported.
• Coordinate, maintain and analyze incident data using a centralized system.
• Oversight of incident management database and designated point person for data entry, coordinating the completion of incident reports adhering to established time frames.
• Track trends and patterns to increase incident awareness and decrease occurrences.
• Monitor incident hotline or reporting system to ensure completion of internal and external notifications, this includes rotation on call duties as assigned.
• Complete audits of incident reporting activities and/or programs.
• Participate in investigation review meetings.
• Support the programs during surveys/inspections as needed.
• Follow up on disapprovals from county and or state.
• Respond to audits for open cases and/or late closures.
• Flexibility regarding work schedule (weekend on call schedule)

Skills

Incident management experience

Writing

Time management

Communication

Education

Bachelor's degree

Associate's degree

Job description

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put our heart and soul into everything we do. We are seeking a PQI Coordinator to join our team at our program.

Earn:$26.28/per hour

This position requires Incident Management experience, as well as the ability to manage multiple deadlines. This position is the first level of notification for all reportable investigations and will manage each investigation to its completion. This requires coordination with program operations and the Quality Compliance Organization (QCO) for timely reporting into the state’s incident management system, follow-up and incident closure.

The PQI Coordinator will know how to maintain accurate data and must possess excellent writing, verbal and time management.

Job Specific Functions:

• Receive notifications of an incident and follow protocols based on incident type.
• Notify the QCO and/or HR of an incident and the need for investigation, providing initial details of the incident.
• Keep track of all incidents from initial reporting to closure.
• Communicate effectively with investigators to ensure the process is moving in a timely manner to meet all benchmarks.
• Provide weekly updates of operations PQI Director regarding the status of incidents.
• Have comprehensive knowledge of state regulations utilized by the program supported.
• Coordinate, maintain and analyze incident data using a centralized system.
• Oversight of incident management database and designated point person for data entry, coordinating the completion of incident reports adhering to established time frames.
• Track trends and patterns to increase incident awareness and decrease occurrences.
• Monitor incident hotline or reporting system to ensure completion of internal and external notifications, this includes rotation on call duties as assigned.
• Complete audits of incident reporting activities and/or programs.
• Participate in investigation review meetings.
• Support the programs during surveys/inspections as needed.
• Follow up on disapprovals from county and or state.
• Respond to audits for open cases and/or late closures.
• Flexibility regarding work schedule (weekend on call schedule)

Benefits

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package - https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer!

We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

The ideal candidate will possess the following qualifications:

• Bachelor's degree with at least 2 years of experience preferred OR associate's degree with 4 years of experience within Human Services related field.
• Specific incident management experience is preferred, along with an understanding of the investigation process for all incident types.
• Maintain Investigator Certification required by state, if applicable