Incident & Quality Improvement Coordinator

merakeycareers; Pennsylvania; On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan with pre-tax and Roth

DailyPay

Well-being platform

Backup childcare and elder care

Employee Assistance Program (EAP)

Tuition reimbursement

Employee discounts

Job summary

Merakey in Pennsylvania is seeking a PQI Coordinator to join our team. This role manages incident notifications, coordinates with QCO/HR, and drives timely reporting into the state incident management system.

You will maintain accurate data, write clearly, and manage multiple deadlines while supporting program operations and surveys/inspections.

The position offers a competitive benefits package and the chance to contribute to a mission-driven nonprofit.

Qualifications

• Bachelor's degree with at least 2 years of experience preferred OR associate's degree with 4 years of experience within Human Services related field.
• Specific incident management experience is preferred, along with an understanding of the investigation process for all incident types.
• Maintain Investigator Certification required by state, if applicable

Responsibilities

• Receive notifications of an incident and follow protocols based on incident type.
• Notify the QCO and/or HR of an incident and the need for investigation, providing initial details of the incident.
• Keep track of all incidents from initial reporting to closure.
• Communicate effectively with investigators to ensure the process is moving in a timely manner to meet all benchmarks.
• Provide weekly updates of operations PQI Director regarding the status of incidents.
• Have comprehensive knowledge of state regulations utilized by the program supported.
• Coordinate, maintain and analyze incident data using a centralized system.
• Oversight of incident management database and designated point person for data entry, coordinating the completion of incident reports adhering to established time frames.
• Track trends and patterns to increase incident awareness and decrease occurrences.
• Monitor incident hotline or reporting system to ensure completion of internal and external notifications, this includes rotation on call duties as assigned.
• Complete audits of incident reporting activities and/or programs.
• Participate in investigation review meetings.
• Support the programs during surveys/inspections as needed.
• Follow up on disapprovals from county and or state.
• Respond to audits for open cases and/or late closures.
• Flexibility regarding work schedule (weekend on call schedule)

Skills

Incident management experience

Writing

Time management

Communication

Education

Bachelor's degree

Associate's degree

Job description

Merakey in Pennsylvania is seeking a PQI Coordinator to join our team. This role manages incident notifications, coordinates with QCO/HR, and drives timely reporting into the state incident management system.

You will maintain accurate data, write clearly, and manage multiple deadlines while supporting program operations and surveys/inspections.

The position offers a competitive benefits package and the chance to contribute to a mission-driven nonprofit.