PPM Director - PPM Tool, Data, Reporting

First Citizens; Raleigh (NC); Remote; USD 140,000 - 215,000; Full time

Job summary

First Citizens is seeking a remote PPM Tool Product Owner to drive system strategy and oversee the business system. You will partner with business units, IT, and stakeholders to guide design, configuration, reporting, testing, and upgrades while leading a team.

This role emphasizes roadmap ownership, user experience focus, and formal leadership responsibilities across multiple markets in the US.

Qualifications

• Bachelor's Degree with 8+ years in IT or business systems, or a high school diploma with 12+ years of relevant experience.
• PMP certification preferred.
• Experience leading product ownership for enterprise systems and roadmapping.

Responsibilities

• Develop and execute system strategy in partnership with business leaders and IT.
• Lead design, configuration, reporting, testing, and upgrades of the supported system.
• Direct vendor activities, manage change, and oversee staff performance and development.
• Own the product roadmap and ensure alignment with business objectives.

Skills

PPM Tool experience

Clarity

Product owner experience

Roadmap ownership

User experience design

Education

Bachelor's Degree

High School Diploma or GED/Equivalent

PMP Certification

Tools

Clarity

Job description

Overview

This is a remote role that may be hired in several markets across the United States. Candidates will need to be able to work in EST/CST hours.

This position sits within the Enterprise Project Office and acts as the PPM Tool (Clarity) Product Owner. This position partners with their business leadership team, Information Technology ("IT"), and other key stakeholders to execute a business-specific Information Systems strategy. Leads projects involving selection of systems, ongoing enhancements, system configuration, reporting, and updates to support the Bank's needs. Directs the design, development, testing, and ongoing administration of their business-specific system(s) and participates in the organizational change management efforts required with each initiative. Manages a team of associates including hiring, performance management, coaching, and talent development.

Responsibilities & Qualifications

Duties & Responsibilities:
Business Strategy - Contributes to the development of the system strategy through partnership with business unit leaders, IT, and other key stakeholders. Executes strategy and ensures alignment both inside and outside of their specific business unit through personal leadership efforts.
System Support - Manages a team responsible for design, configuration, reporting, testing, implementation and upgrades of their supported business system(s). Directs efforts to troubleshoot and improve processes for end users. Leads the vendor selection process, including oversight of vendor activities, related to department initiatives. Evaluates system functionality and effectiveness through user feedback, analysis, process documentation, and develops solutions to enhance systems as necessary.
Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to policies, procedures, and efficiencies in order to meet objectives. Manages the hiring, performance, training, and evaluation of assigned staff. Maximizes group achievements by providing technical and professional development.
Change Management - Directs change management efforts across the organization for their business system. Provides appropriate training and education for business users, managers, and associates, as needed.
Position Specific Skills:
Experience with business system to be supported

Qualifications:
Minimum Required Education and Experience: Bachelor's Degree and 8 years' experience OR High School Diploma or GED/Equivalent and 12 years' experience in Information Technology or Business System management or specific with system to be supported
Preferred Licenses or Certifications:Project Management Program (PMP) Certification - IO

Preferred Skills:

• PPM Tool experience, Clarity preferred
• Formal people leader
• Product owner experience
• Roadmap vison/strategy ownership
• Familiar with user experience/end-user design

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

The base pay for this position is generally between $140,000 and $215,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

This job posting is expected to remain active for 30 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.