PPE Specialist

Siddons-Martin Emergency Group; Houston (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical (PPO & HDHP)

Company HSA match

Dental

Vision

Short-Term Disability

Accident Insurance

Hospital Indemnity Insurance

Telehealth

Voluntary Life Insurance

Voluntary Critical Illness

401K with Employer Match

Employee Stock Ownership Program

Paid Holidays and Paid Time Off

4 Weeks Paid Parental Leave

Paid Training

Safety Equipment

Verizon Wireless Company Discount

Job summary

Siddons-Martin Emergency Group is seeking a PPE Specialist to coordinate daily service activities related to all products, working with Equipment Sales Representatives to grow sales and ensure customer satisfaction.

The role requires collaboration with staff across departments, strong standards in gear specs, NFPA knowledge, and travel across Siddons Martin territories to build and maintain relationships with customers and manufacturers.

Qualifications

• High school diploma or equivalent.
• 5+ years in an emergency services-related industry.
• Experience in Fire and Emergency related industry.
• Proper manufacturer certifications related to assigned products.
• Proven track record of success.
• Excellent verbal and written communication skills.
• Exceptional organizational methods.
• Leadership and motivational skills.
• Dedication to customer service and business success.
• Ability to engage with employees and customers.
• Proficient with MS Outlook, Word & Excel and related software.

Responsibilities

• Interact with all Siddons Martin staff and maintain good relationships with manufacturers.
• Work with customers to build gear specs.
• Maintain neat and professional appearance.
• Travel to all Siddons Martin territories.
• Understand and develop gear specs.
• Know NFPA standards as related to turnout gear.
• Size turnout gear accurately.
• Grow customer relationships.
• Understand productivity goals and identify improvement areas.
• Follow SMEG procedures per policy manual.
• Attend morning meetings to plan the day.
• Maintain accurate, timely reports and paperwork.
• Notice and report potential problems to management.
• Maintain relationships with Manufacturing, Sales, clients, and SMEG employees.

Skills

Communication skills

Leadership

Organizational skills

Customer service

Relationship building

Computer skills

Certifications knowledge

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High School Diploma or GED

Clean driving record

3 to 5 Plus years with experience in an emergency service-related industry

Knowledge of repair principles and procedures in all areas of the Assigned Products Industry

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Siddons-Martin Emergency Group Benefits

Employee-owned company! Monday-Friday schedule

Company Sponsored Benefits:

• Medical (PPO & HDHP options), Company HSA match, Dental, Vision, Short-Term Disability, Accident and Hospital Indemnity Insurance, Telehealth, Voluntary Life Insurance, Voluntary Critical Illness
• 401K with Employer Match
• Employee Stock Ownership Program
• Paid Holidays and Paid Time Off
• 4 Weeks Paid Parental Leave
• Paid Training & Safety Equipment

Company Paid Benefits:

• Basic Life & AD&D, Critical Illness
• Insurance, Long-Term Disability
• Employee Assistance Program
• Verizon Wireless Company Discount (eligibility requirements)

Summary

The purpose of the PPE Specialist is to have a responsible person capable of operating and coordinating certain daily service activities related to all product(s), either in association with, or in absence of the Facility/Service Manager.

Duties and Responsibilities

Unless otherwise specified, the PPE Specialist is responsible for working with all Equipment Sales Representatives to grow sales. The responsibility includes, but is not limited to, a dedication to the company’s mission statement, to company profitability and 100% customer satisfaction.

• Interact with entire Siddons Martin staff and maintain a good working relationship with gear and material manufacturers.
• Work with our customers to build gear specs.
• Always maintain a neat and professional personal appearance.
• Travel to all Siddons Martin territories.
• Understand and develop Siddons Martin gear specs.
• Working knowledge of NFPA standards as related to turnout gear.
• Expert in sizing turnout gear.
• Grow relationships with customers.
• Understanding of productivity goals and review for areas in need of improvement
• Follow company processes and procedures as defined in the SMEG Loose Equipment Policy and procedures manual.
• Participate in morning meetings with service staff to plan the day.
• Maintain accurate, timely and legible company designed reports and paperwork
• Notice and report potential problem areas to management before they arise.
• Maintain a successful working relationship with all Manufacturing personnel, Sales Team, clients and SMEG employees.

Supervisory Responsibilities

Coordinate with assigned team and the Manager and serve as lead in direction on profitability and professional based repairs in assigned specialized field.

Qualifications

• High school diploma or equivalent
• 5 Plus years with experience in an emergency services-related industry.
• Experience within Fire and Emergency related industry
• Must hold and maintain proper manufacture required certifications related to assigned Products.
• Proven track record of success
• Excellent communication skills both verbal and written.
• Exceptional organizational methods
• Possess exceptional leadership and motivational skills.
• Dedication to customer service and business success
• Ability to engage in and maintain positive relationships with employees and customers.
• Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well as with any company or Manufacture provided software.

Training Programs and Regular Business Meetings

With appropriate notification, the PPE Specialist agrees to attend and participate in all career specific seminars, training courses, industry related certification programs and internal company training and or meetings recommended or scheduled by the business owner/operator.

General Conduct

It is the responsibility of the PPE Specialist to always conduct him/herself in a professional manner. This includes the agreement not to use any foul or objectionable language towards any customer, vendor, co-worker, or employee. To refrain from any negative comments about any customer, vendor, competitor, or employee. As a specialist you are expected to maintain composure with all customers, vendors, and employees always and to carry out all defined duties in a professional manner.

Education and/or Experience

• High School Diploma or GED
• Clean driving record
• 3 to 5 Plus years with experience in an emergency service-related industry
• Knowledge of repair principles and procedures in all areas of the Assigned Products Industry

Dedication and Passion

At all times the PPE Specialist is to strive for 100% customer satisfaction. This includes a commitment to customer courtesy, taking the time to be certain that the customer clearly understands his or her options, your recommendations, warranties offered, estimates provided, invoices provided, methods of payment and value and the benefits he or she may receive from our products.

The PPE Specialist clearly understands that in circumstances which may arise were certain issues may be unclear to a customer, he/she is to advise the customer that he/she will look into a prompt resolution, discuss with management and follow up with immediately with a defined explanation.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand, walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 65 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.