Powersports Parts & Accessories Associate

Tom Wood Automotive; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Tom Wood Honda Powersports in Indianapolis, IN is seeking a Parts & Accessories Associate to assist customers and technicians with parts, apparel, riding gear, and performance upgrades. You will help manage inventory, maintain displays, and support sales goals in a fast-paced powersports environment.

The role emphasizes customer service, product knowledge, and teamwork across parts, service, and merchandising. Prior experience in powersports or retail is a plus.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills essential.
• Basic computer proficiency and ability to learn dealership systems.

Responsibilities

• Greet customers and provide an exceptional dealership experience.
• Assist customers in selecting parts, accessories, apparel, riding gear, and performance products.
• Educate customers on product features, benefits, and installation requirements.
• Recommend complementary and add-on products to increase satisfaction and sales.
• Process customer transactions accurately and efficiently.
• Follow up on special orders and customer inquiries.

Skills

Customer service

Communication

Driving / Driver's license

Physical stamina

Education

High school diploma or equivalent

Tools

Lightspeed

CDK

Job description

Tom Wood Honda Powersports | Indianapolis, IN

Why Work Here?

At Tom Wood Honda Powersports, we're more than a dealership. We're riders, adventurers, and enthusiasts who are passionate about helping customers enjoy everything the powersports lifestyle has to offer. We offer a fast-paced environment, opportunities for growth, and a team culture built around the Tom Wood core values of being Humbly Confident, Passionately Driven, Having a Sincere Desire to Help Others, and Demonstrating Uncompromising Integrity.

Position Summary

The Parts & Accessories Associate is responsible for assisting customers, technicians, and fellow team members with powersports parts, apparel, riding gear, accessories, and performance upgrades. This individual will help customers personalize their vehicles while ensuring accurate inventory management, excellent customer service, and achievement of department sales goals.

This role is ideal for someone who enjoys motorcycles, ATVs, side-by-side, and the powersports lifestyle and has a passion for helping customers find the right products to enhance their ownership experience.

Essential Responsibilities

Customer Service & Sales

• Greet customers and provide an exceptional dealership experience.
• Assist customers in selecting parts, accessories, apparel, riding gear, and performance products.
• Educate customers on product features, benefits, and installation requirements.
• Recommend complementary and add-on products to increase customer satisfaction and sales.
• Process customer transactions accurately and efficiently.
• Follow up on special orders and customer inquiries.

Parts Operations

• Lookup and identify correct OEM and aftermarket parts using manufacturer catalogs and dealership software.
• Receive, stock, organize, and maintain parts inventory.
• Assist with cycle counts and inventory accuracy initiatives.
• Process warranty and return transactions according to company procedures.Maintain clean, organized, and professional parts displays.

Service Department Support

• Provide prompt parts support for dealership technicians.
• Pull and stage parts for repair orders.
• Communicate inventory availability and special-order timelines to the service team.
• Partner with Service Advisors and Technicians to ensure efficient repair completion.

Merchandising & Accessories

• Maintain appealing retail displays of helmets, riding apparel, gloves, accessories, and lifestyle merchandise.
• Assist with seasonal promotions, sales events, and showroom merchandising.
• Stay current on Honda products, powersports industry trends, and new accessory offerings.

Qualifications

• High school diploma or equivalent.
• Valid driver's license with an acceptable driving record.
• Strong customer service and communication skills.
• Basic computer proficiency and ability to learn dealership systems.
• Ability to lift up to 50 pounds and stand for extended periods.
• Ability to work evenings, weekends, and dealership events as scheduled.

Preferred Qualifications

• Previous powersports, automotive, retail, or parts department experience.
• Knowledge of Honda motorcycles, ATVs, side-by-side, and power equipment.
• Experience with Lightspeed, CDK, or similar dealership management systems.
• Familiarity with aftermarket performance products and accessories.
• Passion for riding and the powersports industry.
• Customer First Mindset
• Relationship Building
• Product Knowledge
• Attention to Detail
• Inventory Accuracy
• Teamwork & Collaboration
• Sales & Upselling Skills
• Problem Solving
• Accountability

Physical Requirements

• Frequent standing, walking, bending, and lifting.
• Ability to move and stock merchandise weighing up to 50 pounds.
• Ability to operate powersports vehicles safely.
• Comfortable working in retail showroom, warehouse, and service department environments.

Success Measures

• Parts and accessories sales performance.
• Customer satisfaction scores and reviews.
• Inventory accuracy.
• Special order completion and follow-up.
• Internal service department support responsiveness.
• Attachment rate of accessories, apparel, and rider gear to vehicle sales.

Join the Tom Wood Honda Powersports team and help riders build their perfect machine while creating an exceptional customer experience every day.