Power Systems Application Engineer – SCADA & Protocols

Triangle MicroWorks, Inc.; Raleigh (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

Triangle MicroWorks, Inc. is seeking an Application Engineer/Technical Support Engineer to work with customers, development staff, and sales to design targeted solutions for the electrical utility industry.

The role involves configuring products to meet customer goals, demonstrating products, training customers, and providing ongoing support. A power systems background and strong communication are essential.

Qualifications

• Proven work experience as Applications Engineer or Technical Support Engineer in the electrical utility industry.
• Understanding of computer systems and TCP/IP and other industrial protocols.
• Experience with DNP3 and IEC 61850 communications desirable.
• Bachelor of Science in Power Systems Engineering or related engineering/computer science degree.

Responsibilities

• Provide demonstrations of products to customers and discuss how products can meet their requirements.
• Review software under development to ensure customer requests are satisfied.
• Participate in design reviews with software development teams and advocate for customer needs.
• Review draft user manuals for accuracy and completeness.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
• Provide prompt and accurate feedback to customers to answer their questions about product use and capabilities.
• Refer to internal databases or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged and prioritized across multiple open items.
• Follow up with clients to ensure their applications are fully functional after customization or troubleshooting.

Skills

Problem solving

Communication

Technical writing

Technical help

Education

Bachelor of Science in Power Systems Engineering

Job description

Triangle MicroWorks, Inc. is seeking an Application Engineer/Technical Support Engineer to work with customers, development staff, and sales to design targeted solutions for the electrical utility industry.

The role involves configuring products to meet customer goals, demonstrating products, training customers, and providing ongoing support. A power systems background and strong communication are essential.