Posting Outcomes Associate

athenahealth; Belfast (ME); On-site; USD 50,000 - 86,000; Full time

Job summary

athenahealth is seeking a Posting Operations Associate to join the Posting Outcomes team within our RCM division. You will own complete processes within assigned workflows, coordinate across functions, and drive improvements through data analysis and collaboration.

The role emphasizes cross-functional partnerships, mentoring, and contributing to training while delivering consistent, transparent results. Competitive compensation reflects location and experience.

Qualifications

• 3+ years of relevant professional experience.
• Proven project coordination experience with demonstrated results.
• Strong communication and collaboration skills across diverse stakeholders.
• Experience with data analysis and process improvement methodologies.
• Subject matter expertise in general RCM posting processes.

Responsibilities

• Owns end-to-end processes within assigned workflow areas and ensures quality.
• Manages multiple priorities and adapts to changing business needs.
• Resolves complex issues requiring cross-team coordination.
• Leads small-scale improvement projects from identification to implementation.
• Coordinates with cross-functional partners to gather requirements and implement solutions.
• Analyzes performance data to identify trends and strategic actions.
• Documents and communicates process changes to stakeholders.
• Mentors Analyst and Sr. Analyst team members with regular feedback.
• Contributes to training programs and delivers sessions as needed.
• Supports onboarding and knowledge transfer for new team members.
• Participates in professional development and shares learnings.

Skills

Project coordination

Cross-functional collaboration

Data analysis

Process improvement

Stakeholder management

Education

Bachelor's degree preferred

Job description

Posting Operations Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Posting Operations Associate to join the Posting Outcomes teams within our RCM division. In this role, the Posting Operations Associate will be responsible for taking ownership of complete processes and smaller projects while coordinating across functions to achieve team objectives. This individual will also work to develop others while contributing to strategic initiatives through analysis and recommendations.

The Posting Operations Associate will also be expected to demonstrate self-awareness by seeking feedback from cross-functional partners and adapts approach based on stakeholder needs. drive results by achieving objectives through coordination and influence across teams, collaborate inclusively by building partnerships across functions to meet shared project objectives and instill trust by gaining confidence through consistent delivery and transparent communication.

The Team: The Posting Outcomes team drives operational performance and quality across all posting workflows through active monitoring, collaboration, and direct intervention. The team manages both core and ancillary posting processes while partnering with BPO vendors and internal stakeholders to optimize performance outcomes and identify integrity opportunities. They also handle complex, offshore-restricted work and resolve escalated service issues to ensure seamless posting operations.

Job Responsibilities

• Owns complete processes within assigned workflow areas, ensuring end-to-end quality and performance
• Manages multiple competing priorities and adapts quickly to changing business needs
• Resolves complex issues that require coordination across multiple teams or systems
• Leads small-scale improvement projects from identification through implementation
• Coordinates with cross-functional partners to gather requirements and implement solutions
• Analyzes performance data to identify trends and recommend strategic actions
• Documents and communicates process changes to stakeholders
• Formally mentors Analyst and Sr. Analyst team members, providing regular feedback and guidance
• Contributes to training program development and delivers training sessions as needed
• Supports onboarding of new team members and ensures knowledge transfer
• Participates in professional development activities and shares learnings with the team

Typical Qualifications

• Bachelor\'s degree preferred
• 3+ years of relevant professional experience
• Proven project coordination experience with demonstrated results
• Strong communication and collaboration skills across diverse stakeholders
• Experience with data analysis and process improvement methodologies
• Subject matter expertise in general RCM Posting processes

Expected Compensation $50,000 - $86,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About Athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That\'s one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What We Can Do For You

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity