Postal Courier - Passport Agent-TL

University of South Carolina; Columbia (SC); On-site; USD 37,000 - 54,000; Full time

Benefits offered by this job

Health and Life Insurance

Retirement Programs

Paid Tuition

Dependent Scholarships

Annual Leave

Sick Leave

13 Paid Holidays

Paid Parental Leave

Professional Development

Job summary

University of South Carolina seeks a Lead Postal Courier/Passport Agent to manage mail, parcels, and passport services for the Columbia campus. The role supports USC Postal Services, processes inbound/outbound mail, and oversees student package pickup operations.

The position requires strong customer service, attention to detail and the ability to lift up to 50 pounds, with a standard 8:30am–5:00pm schedule and flexibility to meet department needs.

Qualifications

• Typically holds a high school diploma or GED.
• Requires 2+ years of job related experience.
• Strong customer service and communication skills.
• Ability to lift and move up to 50 pounds and operate delivery vehicle.

Responsibilities

• Process, track, sort, and deliver mail and parcels for USC community including ~9,000 on-campus residents.
• Serve as U.S. Department of State Passport Acceptance Agent and maintain required certifications.
• Maintain parcel tracking, data entry, and student package operations.
• Unload, sort, and deliver mail on established routes and manage daily mileage logs.

Skills

Customer service

Attention to detail

Verbal communication

Reading/comprehension

Operate delivery vehicle

Education

High school diploma or GED

Job description

Job Title

Lead Postal Courier/Passport Agent

Internal Title

Postal Courier - Passport Agent-TL

Position Details

Part/Full Time Full Time

Hours per Week 37.5

Work Schedule

• Standard working schedule: 8:30am – 5:00pm
• Must be willing to work a flexible schedule to meet the needs of the department.

Basis 12 months

State Pay Range G05

USC Market Range MRB - $37,340 $45,741 $54,143

Anticipated Hiring Range $37,340

Campus Columbia

Work County Richland

College/Division Division of Administration and Finance

Department DAF Postal Services

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Veterans' Preference Statement

The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

Advertised Job Summary

The Postal Courier supports USC Postal Services by processing, tracking, sorting, and delivering mail and parcels for the University community, including approximately 9,000 on-campus student residents. Responsibilities include operating postal tracking and mailing systems, processing outgoing University mail, maintaining delivery routes and vehicle records, and managing student package operations. The role also serves as a U.S. Department of State Passport Acceptance Agent, providing passport application services and maintaining required certifications. The ideal candidate has strong customer service, attention to detail, and organizational skills, can work effectively in a fast-paced environment, and is able to perform physical duties including lifting and moving packages up to 50 pounds.

Job Related Minimum Required Education and Experience

• Typically holds a high school diploma or GED. Requires 2 or more years of job related experience.

Required Certification, Licensure/Other Credentials

• Valid SC Drivers’ License
• Ability to obtain an Annual Passport Agent Certification within a year of hire.

Preferred Qualifications

• Two (2)years work experience and knowledge in postal courier, postal delivery or mail processing/shipping operations.
• Be certified as an U.S. Department of State Passport Acceptance Agent.
• Knowledge of USPS guidelines / regulations and experience in postal related operations.

Knowledge/Skills/Abilities

• Above average computer skills, including ability to utilizeUSPS and UPS websites to determine postal rates, mailing requirements and ability to learn other software programs associated with USC Postal Service daily operations.
• Good reading, comprehension and verbal communication skills, including ability to communicate effectively with faculty, staff and others.
• Attention to detail is crucial in all aspects of job duties. Ability to operate a delivery vehicle and straight box truck with lift gate in varying conditions for mail and parcel deliveries/collections.

Job Duty

Passport Agent

Performs U.S. Department of State Passport Acceptance Agent assignment with the USC Postal Services, in accordance with all U. S. Dept. of State policies and procedures. Maintains ongoing Acceptance Agent training and successfully completes and maintains required annual re-certification. Stays current on U.S. Dept. of State Acceptance Agent operational changes through all available materials, including the Charleston Passport Center Monthly Newsletter and Passport Agent Reference Guide (PARG) Review. Represents USC at all scheduled Passport and general information sessions.

Job Duty

Parcel Tracking System / Data/ Entry / Mail Forwarding

Entry of inbound mail and parcels into internal parcel tracking system, including attention to detail in entry of information in tracking system, obtaining signatures in handheld barcode scanner upon delivery of item to department(s) and dispatching of student parcels at Student Package Pickup locations. Provides directory assistance to department and student mail/parcels having incomplete, incorrect or no delivery address. Forward student mail daily and at end of each term.

Job Duty

Mail Sort / Delivery /Collection / Processing and Other Postal Duties

Unload and sort incoming mail/parcels by delivery route, separating accountable and scannable items for appropriate handling. Manually sort inbound and intra-campus mail/parcels for delivery. Load mail/parcels on vehicle by delivery sequence. Deliver and pick up mail/parcels on a regular time schedule on established delivery routes throughout the USC Columbia campus. Reports to supervisor unusual conditions relating to delivery or changes in a department that may require changes in route. Responsible for daily maintenance of vehicle, routing inspections and detailed daily mileage logs. Weighs and processes outgoing official University mail/parcels using electronic and computerized mailing machines/meters and printers. Ability to use the USPS and UPS websites to interpret regulations/policies and determine compliance and appropriate cost for domestic and international mail/parcels. Process Postage Due and Business Reply Mail, including entering charges into established computerized mail management system. Performs other postal related duties as instructed by Supervisor or other USC Postal Service Management.

Job Duty

Student Package Pickup Locations (1300 Wheat St & Russell House)

Site and team lead for daily student mail & package storage and dispatch workflow processes at the Student Package Pickup location. Performs dispatching of inbound mail and parcels to 9000 on campus residents each term. Stores packages received in appropriate storage location. Verifies information on the SCLogic tracking label placed on item matches name and Mail ID information on mail/packages is correct, including bringing any discrepancies to the attention of the Manager, Student Mail & Package Operations.

Benefits

• Health and Life Insurance
• Retirement Programs
• Paid Tuition
• Dependent Scholarships
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

EEO Statement

The University of South Carolina does not discriminate in employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other protected category under applicable law.