Post Tracking Systems Support Analyst

Mayvin, Inc.; Washington (District of Columbia); On-site; USD 110,000 - 140,000; Full time

Job summary

Mayvin, Inc. is seeking an experienced Post Tracking Support Analyst to support the DHS Federal Protective Service and the Post Tracking System. The role provides analytical, operational, and technical support including project coordination, preparing reports and presentations, data analysis, and special projects.

The candidate must be a U.S. citizen and able to undergo a background investigation. Responsibilities include stakeholder liaison, policy review, data collection/validation, data

Qualifications

• Bachelor's degree required.
• 8+ years of project, program management or related experience.
• 5+ years conducting analytical/support activities related to information systems or program support.
• Experience analyzing data and preparing reports or dashboards.
• Strong analytical and organizational skills.

Responsibilities

• Support liaison activities with internal and external stakeholders to identify and resolve programming issues, nuisance alarms, and physical security system concerns.
• Review and improve policies, procedures, and standards for physical security systems.
• Develop and maintain procedures for data collection, validation, analysis, and reporting within the Post Tracking System (PTS).
• Conduct data quality reviews and prepare status reporting presentations.
• Coordinate O&M efforts with ITD and PTS contractor.
• Provide guidance on PTS Onsite Handheld Devices (OHDs) and Microsoft Intune setup and configuration.
• Develop training materials and implementation documentation for PTS OHDs and Intune.
• Perform statistical reporting and trend analysis using PTS data.
• Assist in preparing briefings and project documentation.

Skills

Data analysis

Project management

Stakeholder coordination

Microsoft Office

Report writing

Education

Bachelor's degree

Tools

ServiceNow

Microsoft Intune

Job description

Mayvin is seeking an experienced Post Tracking Support Analyst to support the Department of Homeland Security (DHS) Federal Protective Service. This position will provide analytical, operation, and technical support for the DHS FPS Post Tracking System. This position is mission critical and will support the Government through project coordination, preparing reports and presentations as well as data analysis and assisting the Government with special projects. The right candidate will be highly organized, an excellent communicator and problem solver who thrives in a fast-paced environment.Must be a U.S. Citizen.Must be able to undergo and pass a background investigation.Responsibilities:Support liaison activities with internal and external stakeholders to identify and resolve programming issues, nuisance alarms, and physical security system concernReview and recommend improvements to policies, procedures, and standards related to physical security systemsDevelop and maintain procedures supporting the collection, validation, analysis, and reporting of data within the PTSConduct in-depth reviews of regionally supplied data to ensure data quality, consistency, and complianceCoordinate data integrity reviews and prepare status reporting presentationsCoordinate O&M efforts with the Information Technology Division (ITD) and PTS contractorProvide guidance on the implementation, setup, and configuration of PTS Onsite Handheld Devices (OHDs)Develop written guidance, training materials, and implementation documentation for PTS OHDs and Microsoft IntunStatistical reporting and trend analysis using Post Tracking System dataHelp Desk issue tracking, monitor ServiceNow trends, and coordinate responses with Headquarters and regional personnelValidate information contained within PTS and develop data-driven reports utilizing system reporting functionsGather and document requirements for Post Order Templates within PTSAssist in preparing law enforcement and protective security information briefings for stakeholdersPrepare reports, executive briefings, presentations, and other project documentation supporting program objectivesRequired Qualifications:Bachelor's degreeMinimum of 8 years of project, program management, or related professional experienceMinimum of 5 years conducting analytical and support activities related to information systems, operations, or program supportExperience analyzing data and preparing reports, dashboards, or executive briefingsStrong analytical, organizational, and problem-solving skillsAbility to coordinate activities across multiple stakeholders and organizational componentsProficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and AccessPreferred Qualifications:Federal government information systems or operational support programsServiceNow or other enterprise ticketing systemsMicrosoft Intune deployments or mobile device managementDeveloping SOPs, user guides, or training documentationSatistical reporting and trend analysisPhysical security systems and/or facility operationsAbout MayvinMayvin is more than a workplace—it’s a community built on innovation, ingenuity, and impact. Enjoy outstanding benefits and amenities, a truly supportive work environment, and continuous opportunities for professional growth. Your contributions are recognized and rewarded, and—most importantly—your voice matters. Here, you're treated with the dignity and respect you deserve.Mayvin is proud to support the national security mission of the United States through exceptional service to the Departments of Defense, Homeland Security, and Justice. Join us in solving the nation's toughest challenges—because at Mayvin, #PeopleMatter and it's time to #ReimagineYourMission.