Post-Sales Value Engineer — Remote & Impactful

Mimica Automation; United States; On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Stock options

Remote-friendly work

Annual learning & development budget

Generous paid time off

Job summary

Mimica is an AI-powered process intelligence platform helping enterprises reclaim time by turning work into data-backed decisions and removing bottlenecks. We are seeking a Customer Success leader to advise on outcomes, provide product support, and collaborate with Sales, Solution Engineering and Partner teams to expand within accounts.

You will craft tailored success plans, interpret outputs, and drive adoption.

Qualifications

• Proven background in customer success, value engineering, or management consulting.
• Hands-on experience with process improvement methodologies and driving outcomes.
• Strong analytical skills with large data sets and Excel proficiency.
• Track record of building trust-based relationships with business and technical stakeholders.
• Excellent communication skills to translate complex information into actionable insights.
• Ability to prioritise effectively in fast-paced environments.
• Collaborative mindset with bias toward action and continuous improvement.

Responsibilities

• Serve as a strategic advisor to achieve customers’ desired business outcomes.
• Provide product support when customers encounter roadblocks.
• Collaborate with Sales, Marketing, Solution Engineering and Partner teams on account strategies and expansion opportunities.
• Advocate for the customer voice internally to influence roadmap and innovation.
• Build and execute tailored customer success plans aligned with strategic initiatives.
• Communicate insights from Mimica outputs and recommend concrete next steps.
• Deliver training programs, workshops, and onboarding to drive user adoption.

Skills

Customer success

Value engineering

Management consulting

Excel

Data analysis

Stakeholder management

Tools

Excel

Job description

Sales & Business Development · Full-time

Mimica is an AI-powered process intelligence platform enabling enterprises and individuals to reclaim their most precious resource: time. We've all seen repetitive tasks and redundant processes quietly drain productivity and creativity. Not because companies don’t want to become more efficient, but because they don’t know where to start.

Mimica automatically analyzes your team’s work, then generates the AI agents to execute it. Our software turns everyday work into data-backed decisions, helping companies remove process bottlenecks, automate the right tasks, and upskill teams with precision and confidence.

We’ve raised $26 million in Series B financing and are scaling fast. Backed by investors including Khosla Ventures and Paladin Capital, our proprietary AI technology is trusted by Fortune 500 companies to accelerate transformation. Mimica is recognized as a Top 100 AI Start-up by Accel and an industry Leader by the Everest Group.

Our team

Behind our platform is a team of exceptionally talented people, remote-first and globally distributed across 16+ countries. We're looking for curious, collaborative people excited to solve complex problems. You'll join a fast-paced environment built on high ownership, bottom-up thinking, and transparent, open communication – helping some of the world's leading organizations transform the way work gets done with AI.

Part of your day-to-day

Serve as a strategic advisor and thought leader in leveraging Mimica to achieve customers’ desired business outcomes.

Ensure issue resolution and provide product support when customers and users encounter roadblocks and problems.

Collaborate closely with Sales, Marketing, Solution Engineering and Partner teams to co-create and execute customer account strategies. Identify opportunities for upselling, cross-selling, and further expansion within existing accounts.

Act as the voice of the customer internally, advocating for customer needs and provide feedback to internal groups including Engineering, Machine Learning, and Product to influence Mimica’s roadmap and innovation pipeline.

Build and execute tailored customer success plans to ensure value delivery aligned with customer strategic initiatives and proactively address any challenges or barriers to success.

Communicate to customers about their business by pinpointing problems, issues, or opportunities. Interpret Mimica outputs to provide actionable insights, draw key conclusions, make transformational recommendations, and develop concrete next steps to achieve value.

Execute training programs, workshops, and onboarding sessions to drive user adoption.

What You Will Bring

Proven background in customer success, value engineering, or management consulting, focusing on driving business outcomes and stakeholder alignment.

Hands-on experience in process improvement methodologies or tools (Lean, Six Sigma, etc.) and identifying operational inefficiencies.

Strong analytical skills – comfortable working with large data sets in Excel using pivot tables, lookups, and custom formulas to surface insights.

Track record of building trust-based relationships with business and technical audiences, adapting style to influence stakeholders across functions and levels.

Exceptional communication skills – translating complex information into compelling insights, delivering presentations and training, and engaging stakeholders

Demonstrated ability to prioritize effectively in fast-paced environments, balancing strategic and tactical demands.

Collaborative mindset with a bias toward action and a drive to improve internal processes and customer outcomes.

Drive to continually develop your skills, improve team processes, and reduce inefficiencies.

Bonus

Experience in process intelligence, task mining, automation, or GenAI implementation.

Working knowledge of enterprise systems such as SAP, Oracle, JDE, or Salesforce.

Track record of delivering value quickly and iteratively in high-growth startup environments.

What we offer

💰 Generous compensation + stock options - aligned with our internal framework, market data, and individual skills.

🏢 Distributed work: Work from anywhere - fully remote, in our hubs, or a mix.

💻 Company-issued laptop, remote setup stipend, and co-working budget

📍 Flexible schedules and location

☀️ Ample paid time off, in addition to local public holidays

📖 Annual learning & development budget

🌴 Annual workaways and regular virtual & in-person socials

🌍 Opportunity to contribute to groundbreaking projects that shape the future of work

Note: Some benefits may vary depending on location and role

⚠️ Mimica will only contact candidates from an @mimica.ai email address. We do not request banking or sensitive personal information during the recruiting process.

What we are building

Mimica is an AI-powered process intelligence platform enabling enterprises and individuals to reclaim their most precious resource: time. We've all seen repetitive tasks and redundant processes quietly drain productivity and creativity. Not because companies don’t want to become more efficient, but because they don’t know where to start.

Mimica automatically analyzes your team’s work, then generates the AI agents to execute it. Our software turns everyday work into data-backed decisions, helping companies remove process bottlenecks, automate the right tasks, and upskill teams with precision and confidence.

We’ve raised $26 million in Series B financing and are scaling fast. Backed by investors including Khosla Ventures and Paladin Capital, our proprietary AI technology is trusted by Fortune 500 companies to accelerate transformation. Mimica is recognized as a Top 100 AI Start-up by Accel and an industry Leader by the Everest Group.

Our team

Behind our platform is a team of exceptionally talented people, remote-first and globally distributed across 16+ countries. We're looking for curious, collaborative people excited to solve complex problems. You'll join a fast-paced environment built on high ownership, bottom-up thinking, and transparent, open communication – helping some of the world's leading organizations transform the way work gets done with AI.

Part of your day-to-day

• Serve as a strategic advisor and thought leader in leveraging Mimica to achieve customers’ desired business outcomes.

• Ensure issue resolution and provide product support when customers and users encounter roadblocks and problems.

• Collaborate closely with Sales, Marketing, Solution Engineering and Partner teams to co-create and execute customer account strategies. Identify opportunities for upselling, cross-selling, and further expansion within existing accounts.

• Act as the voice of the customer internally, advocating for customer needs and provide feedback to internal groups including Engineering, Machine Learning, and Product to influence Mimica’s roadmap and innovation pipeline.

• Build and execute tailored customer success plans to ensure value delivery aligned with customer strategic initiatives and proactively address any challenges or barriers to success.

• Communicate to customers about their business by pinpointing problems, issues, or opportunities. Interpret Mimica outputs to provide actionable insights, draw key conclusions, make transformational recommendations, and develop concrete next steps to achieve value.

• Execute training programs, workshops, and onboarding sessions to drive user adoption.

What You Will Bring

• Proven background in customer success, value engineering, or management consulting, focusing on driving business outcomes and stakeholder alignment.

• Hands-on experience in process improvement methodologies or tools (Lean, Six Sigma, etc.) and identifying operational inefficiencies.

• Strong analytical skills – comfortable working with large data sets in Excel using pivot tables, lookups, and custom formulas to surface insights.

• Track record of building trust-based relationships with business and technical audiences, adapting style to influence stakeholders across functions and levels.

• Exceptional communication skills – translating complex information into compelling insights, delivering presentations and training, and engaging stakeholders

• Demonstrated ability to prioritize effectively in fast-paced environments, balancing strategic and tactical demands.

• Collaborative mindset with a bias toward action and a drive to improve internal processes and customer outcomes.

• Drive to continually develop your skills, improve team processes, and reduce inefficiencies.

Bonus

• Experience in process intelligence, task mining, automation, or GenAI implementation.

• Working knowledge of enterprise systems such as SAP, Oracle, JDE, or Salesforce.

• Track record of delivering value quickly and iteratively in high-growth startup environments.

What we offer

💰 Generous compensation + stock options - aligned with our internal framework, market data, and individual skills.

🏢 Distributed work: Work from anywhere - fully remote, in our hubs, or a mix.

💻 Company-issued laptop, remote setup stipend, and co-working budget

📍 Flexible schedules and location

☀️ Ample paid time off, in addition to local public holidays

🍼 Enhanced parental leave

🧘♀️ Health & retirement benefits

📖 Annual learning & development budget

🌴 Annual workaways and regular virtual & in-person socials

🌍 Opportunity to contribute to groundbreaking projects that shape the future of work

Note: Some benefits may vary depending on location and role

⚠️ Mimica will only contact candidates from an @mimica.ai email address. We do not request banking or sensitive personal information during the recruiting process.