Post Sales Solutions Engineer

UpGuard; Remote; USD 100,000 - 130,000; Full time

Job summary

A leading cybersecurity firm is seeking a customer-facing technical expert to support Account Managers and ensure customer success. The role involves maintaining an expert understanding of the company's platform, managing technical escalations, and creating documentation. This fully remote position offers a salary up to $130,000, generous benefits, and a focus on career growth. Ideal candidates should have at least 3 years of relevant experience and strong communication skills.

Benefits

Salary up to $130,000

Monthly lifestyle subsidy

$1,500 annual learning allowance

6 weeks PTO

18 weeks paid parental leave

Health insurance

Certified Great Place to Work® culture

Qualifications

• Minimum 3 years of experience in a relevant technical role.
• Deep understanding of cybersecurity and GRC platforms.
• Proven communication skills for diverse audiences.

Responsibilities

• Support Account Managers and Customer Success during renewals.
• Maintain expert-level understanding of the employer's platform.
• Architect complex solutions including API integrations.
• Manage critical technical escalations.
• Create technical documentation and best practice guides.

Skills

Customer-facing technical roles experience

Understanding of cybersecurity landscape

Hands-on experience with REST APIs

Ability to communicate complex concepts

Experience in post-sales roles

Job description

Employer Industry: Cybersecurity Solutions

Why consider this job opportunity

• Salary up to $130,000 per year
• Monthly lifestyle subsidy for financial, physical, and mental well‑being
• $1,500 annual learning and development allowance to support career growth
• Fully remote working environment with no mandatory office attendance
• Generous benefits including 6 weeks PTO, 18 weeks paid parental leave, and health insurance
• Collaborative and supportive team culture recognized as a Certified Great Place to Work®

What to Expect (Job Responsibilities)

• Drive technical expansion by supporting Account Managers and Customer Success Managers during renewal and upsell opportunities
• Serve as the go‑to product expert, maintaining an expert‑level understanding of the employer's platform and its capabilities
• Architect complex solutions, including designing and validating robust API integrations for customers
• Manage critical technical escalations, acting as a bridge between standard support and customer success teams
• Enable the team by creating and maintaining technical documentation and best‑practice guides

What is Required (Qualifications)

• Minimum 3 years of experience in a customer‑facing technical role such as Solutions Consultant, Sales Consultant, Technical Account Manager, or Professional Services Consultant
• Deep understanding of the cybersecurity and GRC landscape, including familiarity with GRC platforms and security tools
• Strong hands‑on experience with REST APIs and ability to guide customers on implementation
• Proven ability to communicate complex technical concepts to a diverse audience
• Experience in a post‑sales or expansion‑focused role is highly preferred

How to Stand Out (Preferred Qualifications)

• Excellent communication skills, capable of translating technical features into business value for both technical and non‑technical stakeholders
• Sales acumen with a track record of collaborating effectively in a revenue‑driven environment
• Structured problem‑solving approach to diagnose and resolve ambiguous technical issues
• Strong collaboration skills, working well with Customer Success Managers, Support, and Product teams

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