Post-Sales Field Engineer, AI-Powered DevTools

CodeRabbit; London (KY); On-site; USD 90,000 - 130,000; Full time

Job summary

CodeRabbit is seeking a Commercial Field Engineer to act as a technical advisor for our Commercial tier customers after the sale. You will guide onboarding, implementation, and success by collaborating with Customer Success, Product, Engineering and Support to ensure customers realize full value.

This role is ideal for technically curious professionals who enjoy building AI-powered solutions for the SDLC, working in a fast-paced environment where your contributions matter.

Qualifications

• 2+ years in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Technical Support Engineering, Technical Account Management, or Implementation Engineering.
• Experience onboarding or supporting SaaS, developer tooling, or infrastructure products.
• Strong technical knowledge of software development workflows and modern engineering tools.

Responsibilities

• Lead onboarding and implementation engagements for commercial and mid-market customers.
• Help customers configure and optimize CodeRabbit within their development workflows and CI/CD environments.
• Deliver customer trainings, onboarding sessions, workshops, and technical enablement programs.
• Conduct configuration and integration reviews to ensure customers follow best practices and maximize platform value.
• Troubleshoot customer issues and partner with Support, Product, and Engineering teams to drive timely resolutions.
• Serve as a technical escalation point for complex implementation and adoption challenges.
• Partner with Customer Success Managers to drive customer adoption, technical health, and long-term success.
• Build trusted relationships with developers, engineering managers, and platform teams.
• Gather customer feedback and collaborate cross-functionally with Product and Engineering teams to improve the product experience.
• Contribute to internal documentation, onboarding playbooks, troubleshooting guides, and best practices.
• Stay current on emerging trends in AI-powered development tools, developer productivity, cloud infrastructure, and CI/CD ecosystems.
• Help improve repeatability and scalability across onboarding and customer enablement workflows.

Skills

Customer-facing

SaaS onboarding

CI/CD workflows

Cloud platforms

Git workflows

API troubleshooting

Communication

Problem solving

Tools

GitHub Actions

GitLab CI

Jenkins

Job description

CodeRabbit is seeking a Commercial Field Engineer to act as a technical advisor for our Commercial tier customers after the sale. You will guide onboarding, implementation, and success by collaborating with Customer Success, Product, Engineering and Support to ensure customers realize full value.

This role is ideal for technically curious professionals who enjoy building AI-powered solutions for the SDLC, working in a fast-paced environment where your contributions matter.