Post Sales Customer Experience Manager

Window World of Oklahoma City; Oklahoma City (OK); On-site; USD 47,000 - 75,000; Full time

Job summary

A leading company in exterior remodeling seeks a Post-Sales Customer Experience Manager to oversee the entire post-sale lifecycle of residential projects. The role involves project management, subcontractor coordination, and ensuring high-quality installation while maximizing customer satisfaction. Join a team dedicated to delivering excellence and enhancing the homeowner experience.

Benefits

Health Insurance

Paid time off

Company vehicle or allowance

Qualifications

• 3-5+ years in residential construction or project management.
• Experience managing subcontractors and field crews.

Responsibilities

• Oversee post-sale lifecycle of remodeling projects.
• Manage installation calendars and subcontractor assignments.
• Serve as the main point of contact post-sale.

Skills

Leadership

Problem Solving

Communication

Organization

Tools

CRM tools

Project tracking software

Spreadsheets

Job description

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Company Overview
At Window World of Oklahoma City, OK, we're a trusted leader in exterior remodeling, specializing in replacement windows, siding, and doors. Our commitment to quality and customer satisfaction drives every project we complete. We're seeking a highly organized and systems-driven leader to join our team as a Post-Sales Experience Manager to help us deliver an exceptional customer journey after the sale.

Position Summary
The Post-Sales Customer Experience Manager oversees the entire post-sale lifecycle of our residential exterior remodeling projects. You'll ensure accurate measurements, efficient product ordering, job readiness, and high-quality installation—all while delivering an outstanding homeowner experience. You'll lead installation logistics, subcontractor coordination, and warranty service operations to streamline execution and maximize customer satisfaction.

Key Responsibilities

1. Project Management: Oversee each project from contract signing to job completion, including field measurements, ordering, and scheduling.
2. Scheduling & Coordination: Manage installation calendars, subcontractor assignments, and service appointments.
3. Subcontractor Oversight: Recruit and supervise install crews, perform quality control checks, and maintain installation standards.
4. Customer Experience: Serve as the main point of contact post-sale. Provide proactive communication, issue resolution, and post-install follow-up.
5. Warranty & Service: Lead the warranty resolution process and coordinate service teams to address punch items quickly and professionally.
6. Process Optimization: Develop and implement SOPs for project flow, staging, communication, and reporting.
7. Performance Reporting: Track KPIs including on-time installs, job accuracy, service closeout time, and customer satisfaction scores.

Qualifications

1. 3-5+ years of experience in residential construction, remodeling operations, project management, or logistics.
2. Strong leadership, problem-solving, and decision-making skills.
3. Familiarity with CRM tools, project tracking software, and spreadsheets.
4. Highly organized, detail-oriented, and process-driven.
5. Excellent communication with customers, vendors, and installation teams.
6. Experience managing subcontractors, field crews, or service teams is a strong plus.

Performance Goals (KPIs) include:

• 90%+ On-Time Install Rate
• 45 Days from Sale to Completion
• >98% Order Accuracy
• > 4.5 Customer Satisfaction Score
• > 7-10 Days for Service Closeouts

Benefits & Compensation

• Competitive base salary ($47K-$75K) based on experience
• Performance-based incentive tied to company revenue and KPIs
• Health Insurance (optional based on package)
• Paid time off (vacation, sick leave)
• Company vehicle or allowance (if applicable)

Join a team that values quality, teamwork, and customer satisfaction. Apply to take ownership of the customer experience and help us deliver excellence in every job by contracting:

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Construction

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