Post Sales Customer Experience Manager

Window World of Oklahoma City; Oklahoma City (OK); On-site; USD 49,000 - 96,000; Full time

Job summary

A leading company in exterior remodeling seeks a Post-Sales Experience Manager to oversee the post-sale lifecycle of residential projects. This role involves managing project logistics, ensuring high-quality installations, and enhancing customer satisfaction through effective communication and coordination.

Benefits

Health Insurance

Paid time off

Company vehicle or allowance

Qualifications

• 3-5+ years in residential construction, remodeling operations, project management, or logistics.
• Experience managing subcontractors, field crews, or service teams a strong plus.

Responsibilities

• Oversee each project from contract signing to job completion.
• Manage installation calendars, subcontractor assignments, and service appointments.
• Serve as the main point of contact post-sale.

Skills

Leadership

Problem Solving

Communication

Tools

CRM tools

Project tracking software

Spreadsheets

Job description

Company Overview

At Window World of Oklahoma City, OK, we're trusted leader in exterior remodeling - specializing in replacement window, siding, and doors. Our commitment to quality and customer satisfaction drives every project we complete. We're seeking a highly organized and systems-driven leader to join our team as a Post-Sales Experience Manager to help us deliver an exceptional customer journey after the sale.

Position Summary

The Post-Sales Customer Experience Manager oversees the entire post-sale lifecycle of our residential exterior remodeling projects. You'll ensure accurate measurements, efficient product ordering, job readiness, and high-quality installation - all while delivering an outstanding homeowner experience. You'll lead installation logistics, subcontractor coordination, and warranty service operations to streamline execution and maximize customer satisfaction.

Key Responsibilities

Project Management: Oversee each project from contract signing to job completion, including field measurements, ordering, and scheduling.

Scheduling & Coordination: Manage installation calendars, subcontractor assignments, and service appointments.

Subcontractor Oversight: Recruit and supervise install crews, perform quality control checks, and maintain installation standards.

Customer Experience: Serve as the main point of contract post-sale. Provide proactive communication, issue resolution, and post-install follow-up.

Warranty & Service: Lead the warranty resolution process and coordinate service teams to address punch items quickly and professionally.

Process Optimization: Develop and Implement SOPs for project flow, staging, communication, and reporting.

Performance Reporting: Track KPI's including on-time installs, job accuracy, service closeout time, and customer satisfaction scores.

Qualifications

3-5+ years of experience in residential construction, remodeling operations, project management, or logistics.

Strong leadership, problem-solving, and decision-making skills.

Familiarity with CRM tools, project tracking software, and spreadsheets.

Highly organized, detail-oriented, and process-driven.

Excellent communication with customers, vendors, and installation teams.

Experience managing subcontractors, field crews, or service teams a strong plus.

Performance Goals (KPI's) include:

90%+ On-Time Install Rate

< 45 Days from Sale to Completion

>98% Order Accuracy

> 4.5 Customer Satisfaction Score

> 7-10 Days for Service Closeouts

Benefits & Compensation

Competitive base salary ($49K-$96K) based on experience

Performance-based incentive tied to company revenue and KPI's

Health Insurance (optional based on package)

Paid time off (vacation, sick leave)

Company vehicle or allowance (if applicable)

Join a team that values quality, teamwork, and customer satisfaction. Apply not to take ownership of the customer experience and help us deliver excellence in every job by contracting: