Post-Sale Support & Repairs Coordinator

Trafera-LLC

Arden Hills (MN)

Hybrid

USD 36,000 - 39,000

Full time

3 days ago

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Job summary

Trafera LLC in Arden Hills, MN is seeking a Customer Experience Coordinator to manage post-sale customer issues, including returns, repairs, warranty claims, and product discrepancies, acting as the main contact and coordinating resolution with internal teams and external partners.

You will document interactions in the CRM, strive for first-contact resolution within SLAs, and support a hybrid work model on weekdays.

Qualifications

High school diploma or equivalent such as GED or HiSET.
Experience with repair, warranty, returns, RMA, carrier-claim, or service workflows preferred.
4+ years in a customer sales support role handling inquiries, returns, or related concerns.
Strong data-entry, documentation, and communication skills.
Ability to follow processes and work in a fast-paced team environment.

Responsibilities

Serve as the primary contact for service, repair, warranty, order, and claim inquiries, coordinating resources and updates to resolve issues.
Create, manage, and resolve customer cases in the CRM with accurate documentation and follow-up.
Aim for first-contact resolution while meeting SLAs and expectations.
Provide phone, email, and written support, escalating issues as needed and maintaining ownership of communications.
Coordinate with internal departments, vendors, and service providers for repairs, order corrections, and warranty activities.