Post Closing Specialist

CrossCountry Mortgage, LLC; United States; Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

CrossCountry Mortgage is seeking a Post Closing Specialist to coordinate the resolution of investor-identified conditions during the purchase review process. You will research loan files, clarify ambiguities with investors, determine cure options, and obtain required documentation to clear loans in a timely manner.

You will use investor sites and LOS systems to obtain suspenses, upload documents, monitor workloads, and provide updates on conditioned loans in the pipeline, ensuring compliance

Qualifications

• Bachelor’s degree and/or equivalent combination of education/experience.
• Minimum of 3 years’ experience in mortgage closing and/or post-closing activities with knowledge of regulatory and investor guidelines.
• Excellent attention to detail and decision-making skills.
• Excellent customer service and communication skills.

Responsibilities

• Obtain daily suspense reports from investor sites to identify loans suspended for purchase.
• Document notification of suspense information in the system and log dates of conditions and cures.
• Review and obtain clarity from investor to determine suspense items and required cures.
• Review closed loan files to verify suspense items.
• Collaborate with internal/external departments and clients to obtain necessary documentation.
• Log and upload suspense documents to investor sites for review/purchasing.
• Monitor daily condition reports and update on suspensions or new conditions.
• Notify management of issues affecting salability at investors.
• Monitor loan pipeline and advise on potential curtailment risks.
• Maintain knowledge of agency/investor guidelines and overlays.

Skills

Attention to detail

Customer service

Communication

Regulatory knowledge

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

LOS system

Job description

CrossCountry Mortgage (CCM)is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Post Closing Specialist is responsible for coordinating the resolution of conditions identified by the investor during purchase review. To resolve conditions, the Post Closing Specialist is expected to research the loan file, clarify any ambiguity or potential concerns with the investor, determine alternative solutions, work with clients, partner with the appropriate departments to obtain additional or corrected documentation, and request investor exceptions as needed to clear loans for purchase in a timely manner. The Post Closing Specialist uses investor sites and the LOS system to obtain daily suspense reports, uploads documentation to the investor for curing and purchasing of loans, monitors daily workload, and documents and provides updates on all conditioned loans in the pipeline.

Job Responsibilities

• Obtain daily suspense reports from investor’s sites to identify loans that have be suspended for purchase.
• Document notification of suspense information in the system, logging the date of the first condition issued on the loan daily upon receipt of the suspense condition and the suspense(s) cure by date.
• Review and obtain clarity from the investor when needed to determine the suspense item and what the investor is looking for to cure defect.
• Review the closed loan file to determine if suspense item(s) are already in the loan file.
• Collaborate with internal and external departments and the clients to obtain documentation needed to cure suspense items timely.
• Log documentation received and upload all suspense documentation promptly to investor sites for review and purchasing of the loans.
• Monitor daily condition reports from the investor for updates on suspended loans or new conditions as received.
• Notify management on any issues of salability at an investor.
• Monitor time of loans on the warehouse lines and advise Post Closing Manager of those at potential risk for curtailment from the warehouse.
• Monitor a pipeline to ensure all loans shipped are either conditioned or purchased on time.
• Maintain knowledge of agency and investor guidelines and overlays.
• Meet goals for monthly purchased loan as determined by management.l>
• Prepare and provide Post Consummation Closing Disclosures and refund checks as needed following regulatory guidelines.
• Additional duties as assigned.

Qualifications and Skills

• Bachelor’s degree and/or equivalent combination of education/experience.
• Minimum of 3 years’ experience in mortgage closing and/or post-closing activities, with an extensive knowledge of regulatory and investor guidelines for various loan programs.
• Excellent attention to detail and decision-making skills.
• Excellent customer service and communication skills.
• Proficient in Microsoft Office Suite.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).

The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

Our Work Experience is the combination of everything that’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.