Post Production Support Specialist

State Street; Berwyn (IL); Hybrid; USD 100,000 - 168,000; Full time

Benefits offered by this job

401K with company match

Health insurance

Paid time off

Volunteer days

Employee networks

Job summary

State Street is seeking a Dedicated Client Product Support Specialist to support post go-live CRIMS implementations. You will help define client requirements, configure the system, train users, test workflows and resolve issues.

The role emphasizes hands-on financial software experience, with expectations of at least 3 years in the industry and familiarity with Front, Middle or Back Office systems. Up to 3 days in Malvern client office is required.

Qualifications

• Four-year degree in business or technical field such as Finance, Math Finance, Economics, Engineering, or CS.
• Strong customer service experience and ability to communicate clearly with clients.
• Experience implementing or supporting investment management software is highly valued.

Responsibilities

• Assist and coordinate post go-live support for CRIMS and Charles River.
• Provide consultative guidance on system use based on customer requirements.
• Analyze requirements and guide product expertise throughout post-go-live journey.
• Assist in small projects and services management.
• Educate customers on CRIMS methodologies and functionality.
• Identify enhancements based on customer needs and market trends.
• Document product improvements and communicate defects to support and product management.

Skills

Customer service

Project coordination

SQL

FIX protocol

Multi-tier architecture

Time management

Problem solving

Education

Bachelor's degree in Finance/Engineering/CS

Tools

SQL

FIX

Reporting tools

Job description

Who we are looking for

A Dedicated Client Product Support Specialist supports post go‑live of the Charles River Investment Management Solution (CRIMS) implementation. Contributions include defining client requirements, configuring, and tuning the application to the client’s business and technical needs, training users, testing workflows, and resolving issues. The ideal candidate will have at least 3 years of hands‑on experience gained in the financial industry working for a consultancy or software vendor. Experience leading the implementation or support of Front, Middle or Back Office Investment Management systems is highly valued.

Why this role is important to us

The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front‑to‑back platform — State Street Alpha, that was launched in 2019. Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.

What you will be responsible for

As a Post Production Support Specialist, you will assist and provide general coordination and management of support issues reported by the Customer to Charles River. Providing consultative guidance with respect to the Customer’s use of the System based on information provided by the Customer regarding its requirements and existing workflows. Analyze and evaluate requirements while providing product expertise and guidance throughout the post‑go‑live journey. Basic Project Management assistance for services management and small projects. Educate customers on the methodologies and functionality provided by CRIMS. Advise on best practices regarding the implementation and operation of CharlesRiver solutions and services. Monitor and evaluate customer requirements to identify potential enhancements to Charles River solutions and services. Document and communicate product improvements as part of customer‑specific requirements or in response to trends in the marketplace. Contribute to software quality by clearly communicating defects to Client Support and Product Management. Support the defect resolution process by providing clear descriptions of defects and validating the resulting fixes. Identify errors and mistakes in documentation and suggest corrections and improvements. Informal Customer specific training to Customers end users.

What we value

The Dedicated Client Resource is expected to have experience working on implementing or supporting Front, Middle or Back Office Investment Management systems.

Minimum of 3 years of experience with the implementation and/or support of mission‑critical financial solutions.

Experience in the implementation and/or support of a financial system within a bank, hedge fund or asset manager, or wealth management firm is especially valuable.

Hands‑on experience implementing or supporting investment management software, preferably an order management and compliance system is especially valuable.

Substantive in equity financial instruments.

Understanding of investment management or wealth management workflows, derivatives and FX instruments.

Technically savvy: understanding of multi‑tier technical architectures and relational database structures, familiarity with SQL, FIX and reporting tools

A strong record of customer service.

Post Go Live Senior Consultants must understand customer needs and build effective relationships.

The candidate must be able to convey plans, issues and concerns to clients and team members in a clear, logical and concise manner. They will need to also be able to influence key decision makers both internally and externally.

Must be customer driven, have the ability to work within a team environment, and be focused on providing a high quality of service to the customer.

Strong time management skills including the ability to manage multiple projects in parallel.

Strong problem solving/analytical skills.

Education & Preferred Qualifications

Four (4) year degree in a business or technical field such as Finance, Mathematical Finance, Economics, Engineering, or Computer Science. An advanced degree or industry certification such as the CFA is a strong plus.

Work Requirement

Up to 3 days per week in office at the client in Malvern office

Salary Range:

$100,000 - $167,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long‑term disability, and other optional additional coverages; paid‑time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance‑based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work‑life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.