Post-Launch Reliability Engineer — Hardware & IoT

Engineering Resource Group, Inc.; Ramsey (NJ); On-site; USD 85,000 - 110,000; Full time

Job summary

Engineering Resource Group, Inc. is seeking a Product Support Engineer/ Reliability Engineer to oversee product health post‑launch across a consumer electromechanical hardware portfolio.

You will bridge design, support, and overseas manufacturing to surface and address failures. You will analyze field returns, support tickets, and refurbishment records to surface recurring failure modes and perform hands‑on root cause analysis.

Qualifications

• Bachelor's degree in Mechanical, Electrical, Manufacturing, or Quality Engineering or equivalent hands‑on hardware experience.
• Minimum 3 years of engineering experience in a hardware environment with complex electromechanical assemblies including PCBs, wiring harnesses, sensors, enclosures, and moving mechanical parts.
• Demonstrated root cause analysis and corrective action using 8D, 5-Why, or similar structured methodologies.
• Proficient in data analysis, pulling trends from support ticketing systems, RMA databases, Excel, or BI tools.
• Experience working with overseas manufacturing facilities, including quality control procedures, supplier management, and coordinating across time zones.

Responsibilities

• Provide product health oversight after launch across a consumer electromechanical hardware portfolio.
• Analyze field return data, escalated support tickets, and refurbishment records for recurring failure modes.
• Perform hands‑on root cause analysis on returned units across defects, assembly errors, and user‑induced failures.
• Build and maintain dashboards to show leadership field performance and issue prioritization by frequency, severity, and cost.
• Develop troubleshooting trees, FAQs, and technical training materials; serve as escalation point to shield design from routine support.
• Drive corrective actions with overseas suppliers and assembly lines using 8D to install quality gates.
• Coordinate with engineering to push design changes and alternate sourcing into production.
• Track open corrective actions, resolution timelines, and closure status; support launch‑readiness reviews.

Skills

Root cause analysis

Data analysis

Cross-functional collaboration

Technical training development

Technical communication

Education

Bachelor's degree in Mechanical, Electrical, Manufacturing, or Quality Engineering

Tools

Excel

BI tools

Support ticketing systems

RMA databases

ECN processes

Firmware update cycles

Job description

Engineering Resource Group, Inc. is seeking a Product Support Engineer/ Reliability Engineer to oversee product health post‑launch across a consumer electromechanical hardware portfolio.

You will bridge design, support, and overseas manufacturing to surface and address failures. You will analyze field returns, support tickets, and refurbishment records to surface recurring failure modes and perform hands‑on root cause analysis.