Post-Discharge Care Navigator

Mercer University; United States; On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

On-campus job

Job summary

Mercer University’s Mercer Medicine is seeking a Quality Care Coordinator to support clinics by coordinating patient transitions from hospitals and other settings back to primary care. The role focuses on timely post-discharge follow-up, care coordination, medical record review, quality-measure tracking, and identifying care gaps to promote continuity of care.

The coordinator works with patients, providers, specialists, hospitals, and health plans to reduce readmissions, improve outcomes, and

Qualifications

• Must be a current MUSM medical student in good standing.
• Candidates must complete an application.
• Ideal candidates have exemplary communication skills and conduct themselves in a professional manner.

Responsibilities

• Transitional Care Management (TCM) - Check every day to see which patients were recently in the hospital, ER, or another healthcare facility.
• Figure out which patients need follow-up help after being discharged.
• Call patients soon after they get home to check on them.
• Ask whether they have their medications, understand what they need to do, and have their follow-up appointments scheduled.
• Schedule their primary-care appointment within the required timeframe.
• Make sure the doctor and care team know what happened during the hospital stay and what the patient needs.
• The overall goal is to keep patients from getting sick again and ending up back in the hospital or ER unnecessarily.
• Quality Management / Performance Improvement - Look at reports to see which patients are missing recommended healthcare services.
• Help the doctors' office identify what each patient is missing and get those things completed.
• Keep spreadsheets, lists, and reports updated.
• Help the organization meet its healthcare quality goals and requirements.
• Help gather and double-check information that is used for quality reports and potentially affects reimbursement/payment.

Skills

Clear communication

Professional demeanor

Team collaboration

Education

Current MUSM medical student

Job description

Mercer University’s Mercer Medicine is seeking a Quality Care Coordinator to support clinics by coordinating patient transitions from hospitals and other settings back to primary care. The role focuses on timely post-discharge follow-up, care coordination, medical record review, quality-measure tracking, and identifying care gaps to promote continuity of care.

The coordinator works with patients, providers, specialists, hospitals, and health plans to reduce readmissions, improve outcomes, and