Position Title QA Technician 1st Shift

CTI Foods, LLC; Saginaw (TX); On-site; USD 23,000 - 26,000; Full time

Job summary

CTI Foods in Texas is seeking a detail‑oriented quality assurance professional to support labeling, food safety systems, and customer‑facing investigations. The role covers product releasing, maintaining risk assessments, and providing internal support for labeling questions while serving as the first point of contact for customer complaint follow‑ups.

The position is 1st shift from 5am to 3pm at our Texas facilities.

Qualifications

• Excellent customer service skills.
• Strong communication/training skills.
• GFSI/PCQI knowledge preferred.
• Understanding of quality records and documentation.

Responsibilities

• Hold and Release Program—ensure non-conforming products are held until disposition is determined and data is verified.
• GFSI compliance—update and maintain compliance documents/records.
• Label development and creation—understand label requirements when primary employee is unavailable.
• Food Safety Program and Systems—HAACP/PC for FDA plants plan development and reassessment; train employees as needed.
• Customer complaint follow‑up—engage with customers for additional information during investigations.
• Other duties as assigned.

Skills

Customer service

Communication

Training skills

Problem solving

Time management

Attention to detail

Tools

Microsoft Office

Job description

CTI Foods Overview

We are a customer focused custom manufacturer of quality food products to exacting standards that delight our customer and their consumers.

The people of CTI Foods are our #1 ingredient that drive us to be the best custom food and culinary solutions team that has seven state-of-the-art food processing facilities and over 1,800 employees from Idaho, Iowa, Kentucky, and Texas.

We are a company that “Thinks Big and Acts Small.” Employees are treated like family. In order to succeed, it takes every person working together, being nimble, and executing at the highest levels. It is our responsibility to provide you every opportunity and resource to achieve that success.

Make an impact from day ONE at CTI Foods!

Job Overview

1st Shift 5am-3pm ($17.60 per hour)

This position has several key functions; product releasing, maintaining and updating our food safety & quality systems, maintaining and updating ingredient risk assessments, the backup for development and creation of all labels as well as the internal support as needed for labeling questions and concerns and being the first point of contact for customer complaint follow up.

Responsibilities

• Hold and Release Program-Responsible for ensuring all non-conforming products are placed on hold until disposition has been determined. Releasing of items on “pending pre-shipment” hold once the appropriate documentation, spec compliance, and micro results have been verified as accurate and in specification and pre-shipment review is completed. Revise and present data in weekly hold/rework meeting.


• GFSI Compliance-Update and maintain GFSI compliance documents/records to facilitate the annual review process.


• Label Development and Creation-Maintain training and understanding of label requirements to perform functions when primary employee is not available.


• Food Safety Program and Systems-HAACP (or PC for FDA Plants) plan development, maintenance and reassessment is primary directive of this role. This includes all documents and records associated with the plan. Enable training of employees as required.


• Customer complaint follow-up-Communicate as needed with customers for additional information for complaint investigation process.


• Any other duties as assigned.

Qualifications

• Excellent customer service skills


• Strong communication/training skills.


• HACCP and PCQI certified preferred


• Understanding of GFSI standard preferred


• Knowledge of necessary administrative duties to maintain and organize records, reports, or other information


• Computer literate in Office programs


• Self-Starter, able to work independently


• Ability to multi-task


• Problem solving skills


• Time management skills


• Skilled in presenting information or ideas concisely, accurately, and clearly verbally and in writing.


• Skilled in analyzing and documenting simple and complex business processes.


• Skilled in communication with a focus on listening and influencing skills.


• Ability to exercises appropriate judgment in decision-making and problem solving; seeks help promptly as necessary.