Position Patient Access Acute Representative I Bilingual

10700 Revenue Cycle Organization; United States; On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Generous benefits

PEAK tuition coverage

PEAK learning options

Job summary

Intermountain Health is seeking a Patient Access Registration Specialist I in Denver, CO for a full-time position at the Cancer Center Medical Oncology location. You will greet patients, verify demographics and insurance, register and schedule appointments, collect co-pays, and guide patients on financial assistance options.

You will collaborate with clinical staff to maintain patient flow, document records in the EHR, and follow up on referrals and authorizations.

Qualifications

• High School diploma or equivalent is preferred.
• Proficiency with Microsoft Office and basic computer skills required.
• Experience with Epic preferred.
• Customer service experience in healthcare required.
• Ability to work in a fast-paced environment.
• Bilingual

Responsibilities

• Greet and assist patients and visitors in a courteous and professional manner.
• Obtain and verify patient demographic, financial, and insurance information.
• Register and schedule patients for appointments, tests, and procedures.
• Collect and process co-pays, deductibles, and balances due at the time of service.
• Provide patients with information on financial assistance, payment plans, and charity care.
• Explain and obtain signatures on consent forms, policies, and disclosures.
• Provide patients with directions, maps, and parking information.
• Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
• Document and update patient records in the electronic health system.
• Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.

Skills

Interpersonal Skills

Customer Service

Insurance Verification

Computer Literacy

Payment Processing

Medical Billing

Bilingual

Problem Solving

Education

High School diploma or equivalent

Microsoft Office

Tools

Epic

Job description

Job Description

A Patient Access Registration Specialist I is responsible for providing excellent customer service and facilitating the registration and scheduling process for patients and visitors at Intermountain Health. The caregiver ensures that accurate and complete information is collected and entered into the system, verifies insurance and eligibility, collects co-pays and balances, and follows up on pending issues. The caregiver also adheres to Intermountain Health's policies and procedures, as well as federal and state regulations regarding patient privacy and confidentiality. Position is FullTime M-F 8:30-17:00 and is located at Cancer Center Medical Oncology Intermountain Health Cancer Center — Saint Joseph Hospital 1818 N Ogden St, Suite 200, Denver CO 80218.

Essential Functions

• Greet and assist patients and visitors in a courteous and professional manner.


• Obtain and verify patient demographic, financial, and insurance information.


• Register and schedule patients for appointments, tests, and procedures.


• Collect and process co-pays, deductibles, and balances due at the time of service.


• Provide patients with information on financial assistance, payment plans, and charity care.


• Explain and obtain signatures on consent forms, policies, and disclosures.


• Provide patients with directions, maps, and parking information.


• Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.


• Document and update patient records in the electronic health system.


• Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.

Skills

• Interpersonal Skills


• Customer Service


• Insurance Verification


• Computer Literacy


• Payment Processing


• Medical Billing


• Problem Solving

Qualifications

• High School diploma or equivalent is preferred.


• Demonstrated proficiency in computer skills including Microsoft Office, internet and email required.


• Experience with Epic preferred.


• Customer service experience, preferably in a healthcare setting, is required.


• Demonstrated ability to work in a fast-paced environment.


• Bilingual.

Physical Requirements

• Ongoing need for caregiver to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.


• Frequent interactions with customers that require caregiver to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.


• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy.


• This includes frequent computer, phone, and cable set-up and use.


• Expected to lift and utilize full range of movement to transport, pull, and push equipment.


• Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment.


• Typically includes items of varying weights, up to and including heavy items.


• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location and Hours

Location: Saint Joseph Hospital, Denver, Colorado.
Work City: Denver
Work State: Colorado
Scheduled Weekly Hours: 40

Pay

$19.41 - $28.14

Benefits

• We provide a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.


• Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up‑front tuition coverage paid directly to the academic institution.


• The PEAK program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates.


• Caregivers are eligible to participate in PEAK on day1 of employment.

Equal Opportunity Employer

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Contact for Accessibility

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Recruitment Process

Intermountain Health acknowledges compliance with all applicable policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Intermountain Health uses the artificial intelligence ("HiredScore") platform to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment.

Company Overview

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Additional Information

All positions subject to close without notice.

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