Patient Access Acute Representative 1

10700 Revenue Cycle Organization; United States; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Generous benefits

Tuition assistance

Job summary

Intermountain Health seeks a Patient Access Registration Specialist I in Montana to register and schedule patients, verify demographics and insurance, and collect co-pays at the point of service.

You will collaborate with clinical and administrative teams to ensure accurate records, prompt authorizations, and a smooth patient flow in a fast-paced environment, with a Monday–Friday shift from 9:30am to 6pm. Excellent customer service and compliance with privacy rules are essential.

Qualifications

• High School diploma or equivalent preferred.
• Proficiency with Microsoft Office, internet and email.
• Experience with Epic preferred.
• Customer service experience, preferably in a healthcare setting, is required.
• Demonstrated ability to work in a fast-paced environment.

Responsibilities

• Greet and assist patients and visitors professionally.
• Verify demographics, financial and insurance information.
• Register and schedule patients for appointments and tests.
• Collect co-pays, deductibles, and balances due.
• Explain financial assistance options and payment plans.
• Document patient records in the EHR.
• Follow up on pending authorizations and referrals.
• Multi-task in a fast-paced environment.

Skills

Interpersonal Skills

Customer Service

Insurance Verification

Computer Literacy

Payment Processing

Medical Billing

Problem Solving

Education

High School diploma or equivalent

Tools

Epic

Job description

Job Description: A Patient Access Registration Specialist I is responsible for providing excellent customer service and facilitating the registration and scheduling process for patients and visitors at Intermountain Health. The caregiver ensures that accurate and complete information is collected and entered into the system, verifies insurance and eligibility, collects co-pays and balances, and follows up on pending issues. The caregiver also adheres to Intermountain Health's policies and procedures, as well as federal and state regulations regarding patient privacy and confidentiality. Shifts are: Monday-Friday 9:30am-6pm - No holidays and no weekends.

Essential Functions

• Greet and assist patients and visitors in a courteous and professional manner.
• Obtain and verify patient demographic, financial, and insurance information.
• Register and schedule patients for appointments, tests, and procedures.
• Collect and process co-pays, deductibles, and balances due at the time of service.
• Provide patients with information on financial assistance, payment plans, and charity care.
• Explain and obtain signatures on consent forms, policies, and disclosures.
• Provide patients with directions, maps, and parking information.
• Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
• Document and update patient records in the electronic health system.
• Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.
• This is a fast paced environment so individual must be able to multi task.

Skills

• Interpersonal Skills
• Customer Service
• Insurance Verification
• Computer Literacy
• Payment Processing
• Medical Billing
• Problem Solving

Qualifications

• High School diploma or equivalent is preferred.
• Demonstrated proficiency in computer skills including Microsoft Office, internet and email required.
• Experience with Epic preferred.
• Customer service experience, preferably in a healthcare setting, is required.
• Demonstrated ability to work in a fast-paced environment.

Physical Requirements

Ongoing need for caregiver to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with customers that require caregiver to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use. Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items. For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location and Pay

Location: Intermountain Health St Vincent Regional Hospital. Work City: Billings. Work State: Montana.

Scheduled Weekly Hours: 40.

Hourly rate: $18.85 - $25.61 (actual hourly rate dependent upon experience).

Benefits

• We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here.
• Intermountain Health's PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution.
• The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates.
• We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

Primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice.