POS Support Technician (Korean Bilingual)

United Merchant Services, Inc.; Dallas (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Employer-Paid Life Insurance

401(k) with Company Match

Paid Vacation and Sick Leave

Gym Membership/Wellness Stipend

Company-Sponsored Lunch Program

Job summary

Bluu, Inc. is seeking a POS Support Technician in Farmers Branch, TX. The role involves providing phone-based technical support, deploying POS hardware and software, and troubleshooting across merchants, agents, and resellers.

You will document issues, repair hardware, configure systems, and contribute to technical training and documentation. Some travel may be required.

Qualifications

• Bilingual English and Korean required.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple priorities.
• POS, PC support, or related technical support experience preferred.
• Willingness to travel for business when required.
• CompTIA A+ Certification is a plus.

Responsibilities

• Provide phone-based technical support to merchants, resellers, and agents.
• Document all support requests, issues, and resolutions accurately.
• Resolve technical issues in a timely and professional manner.
• Prepare, configure, and stage POS hardware and software for deployment.
• Maintain POS department equipment, tools, and inventory.
• Perform hardware repairs and replacements as needed.
• Test, evaluate, troubleshoot, and document software and hardware issues.
• Install and configure POS software, hardware, cabling, networking equipment, and related systems.
• Monitor system performance and diagnose operational issues.
• Provide training and technical guidance to associates, merchants, and resellers.
• Create and maintain technical documentation and support materials.

Skills

Bilingual English/Korean

Troubleshooting

Communication skills

Independent worker

Travel willingness

POS/PC support experience

CompTIA A+ (nice to have)

Tools

POS systems

Networking hardware

Hardware troubleshooting

Job description

About Bluu, Inc.

About Bluu, Inc.

Bluu, Inc. is a technology and payments company providing integrated POS, payment processing, hardware, software, online ordering, and business management solutions for the restaurant and retail industries.

We are committed to delivering reliable, innovative technology that helps businesses operate more efficiently and grow. Join our team and be part of a growing company shaping the future of POS and payment technology.

Location: Farmers Branch, TX, Full Time

Position Summary

The POS Support Technician will provide technical support to merchants, agents, and resellers while assisting with the deployment, maintenance, and troubleshooting of POS systems and related hardware. This role requires strong problem-solving abilities, excellent communication skills, and the ability to work independently in a fast-paced environment.

Responsibilities

• Provide phone-based technical support to merchants, resellers, and agents.
• Document all support requests, issues, and resolutions accurately.
• Resolve technical issues in a timely and professional manner.
• Prepare, configure, and stage POS hardware and software for deployment.
• Maintain POS department equipment, tools, and inventory.
• Perform hardware repairs and replacements both in-house and at customer locations as needed.
• Test, evaluate, troubleshoot, and document software and hardware issues.
• Install and configure POS software, hardware, cabling, networking equipment, and related systems.
• Monitor system performance and diagnose operational issues.
• Provide training and technical guidance to associates, merchants, and resellers.
• Create and maintain technical documentation and support materials.

Qualifications

• Bilingual proficiency in English and Korean required.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple priorities.
• POS, PC support, or related technical support experience preferred.
• Willingness to work off-site occasionally.
• Ability to travel for business when required.
• ComTIA A+ Certification is a big plus

Benefits

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• 401(k) with Company Match
• Paid Vacation and Sick Leave
• Gym Membership/Wellness Stipend
• Company-Sponsored Lunch Program