POS Support Technician (Korean Bilingual)

United Merchant Services, Inc.; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Group Health Insurance (Medical,Vision

Employer paid Life Insurance

Paid Sick and Vacation Days

Gym Support

Lunch Support

401K with company matching

Job summary

Bluu Inc. in Farmers Branch, TX is seeking a full-time POS support specialist to provide phone and onsite assistance, stage and deploy POS hardware/software, and train merchants and resellers. The role involves occasional off-site work and potential travel.

Ideal candidates have excellent communication, bilingual English/Korean skills, and experience in POS/PC support; CompTIA A+ is preferred. The company offers health, life, retirement benefits, and staff perks.

Qualifications

• Excellent communication skills.
• Bi-lingual in English & Korean.
• POS/PC support related experience preferred.
• Able to work off-site occasionally.
• Business travel may be required.
• Flexible work hours, including Saturdays.
• CompTia A+ preferred.

Responsibilities

• Provide phone support; Document all merchant and reseller/agent issues; Resolve all outstanding issues as quickly as possible
• Prepare/stage POS hardware and software for deployment
• Maintain POS department equipment and tools
• Perform hardware repairs as required, both in-house and in the field - Test, evaluate, and document all software/hardware issues
• Provide training to associates, merchants, and resellers - Install and configure software, hardware, cables/wiring, and networks
• Monitor system performance and troubleshooting issues
• Provide documentation as required

Skills

Communication

Bilingual English/Korean

POS/PC support

Willing travel/off-site work

CompTia A+ (preferred)

Job description

Bluu Inc., founded in 2007, is an end-to-end POS hardware service provider for merchants nationwide. Bluu Inc. is a leader in developing innovative POS software, with its hardware installed across numerous locations and trusted by many international franchise retailers.

Location: Farmers Branch, TX, Full Time

Job Description

• Provide phone support; Document all merchant and reseller/agent issues; Resolve all outstanding issues as quickly as possible
• Prepare/stage POS hardware and software for deployment
• Maintain POS department equipment and tools
• Perform hardware repairs as required, both in-house and in the field - Test, evaluate, and document all software/hardware issues
• Provide training to associates, merchants, and resellers - Install and configure software, hardware, cables/wiring, and networks
• Monitor system performance and troubleshooting issues
• Provide documentation as required

Qualifications And Skills

• Excellent communication skills
• Bi-lingual in English & Korean
• POS/PC support related experience preferred
• Able to work off-site occasionally
• Business travel may be required
• Flexible work hours, as well as Saturdays available
• CompTia A+ preferred

Benefits

• Group Health Insurance ( Medical, Vision, Dental)
• Employer paid Life Insurance
• Paid Sick and Vacation Days
• Gym Support
• Lunch Support
• 401K with company matching