POS Support Specialist

FSC Franchise Co.; Florida; On-site; USD 52,000 - 76,000; Full time

Job summary

FSC Franchise Co. is seeking a POS Support Specialist to assist restaurant teams and franchisees with POS, online ordering, loyalty, and back-office systems across multiple brands in the Greater Tampa Bay Area.

This full-time, on-site role reports to the Restaurant Systems Manager and requires strong communication and problem-solving skills. The position involves troubleshooting, configuration changes, and ensuring accurate menu and promotional configurations across platforms, with occasional

Qualifications

• Experience supporting or configuring restaurant POS systems.
• Familiarity with Toast is preferred; other POS platforms welcome.
• Experience with menu configuration, online ordering, inventory systems, or related tech is a plus.
• Experience in or supporting a restaurant environment is desirable.
• Strong written and verbal communication skills; good organizational abilities.

Responsibilities

• Respond to restaurant technology support requests by phone, email, and portal.
• Assist teams and franchisees with POS, online ordering, loyalty, and back-office issues.
• Troubleshoot issues through to resolution and implement config changes.
• Add/update menu items, modifiers, pricing, discounts, recipes, and configurations.
• Complete routine configuration changes in restaurant technology platforms.
• Ensure menu/promotions reflect correctly across systems.
• Support system setup, updates, and testing for new releases.
• Communicate clearly with restaurant teams, franchisees, and colleagues.
• Document support activity and changes in ticketing systems.
• Assist POS Administrators/Restaurant Systems Manager with other needs.
• Participate in evening and weekend support coverage as needed.
• Perform other duties as assigned.

Skills

POS support

Restaurant environment

Excel basics

Strong communication

Time management

Teamwork

Customer service

Flexibility

Independent work

Education

Bachelor's degree in CS/IS or related

Tools

Toast

Job description

FSC Franchise Co. is a multi-brand restaurant company supporting more than 280 locations across 25 states. Its portfolio includes Beef 'O' Brady's, The Brass Tap, and Newk's Eatery. FSC supports its company-owned and franchised restaurants through training, restaurant development, operational guidance, and technology support.

Position Summary

FSC Franchise Co. is seeking a POS Support Specialist to support the restaurant technology used across our company-owned and franchised locations. This role assists restaurant teams and franchisees with point-of-sale systems, online ordering, loyalty programs, back-office systems, and related restaurant technology.

The POS Support Specialist responds to support requests, troubleshoots issues, completes routine configuration changes, and assists the Restaurant Systems team with daily support needs. This position reports to the Restaurant Systems Manager.

Responsibilities

• Respond to restaurant technology support requests received by phone, email, and the support portal.
• Assist restaurant teams and franchisees with POS, online ordering, loyalty program, back-office system, and related technology issues.
• Troubleshoot support requests through resolution and ...
• Add and update menu items, modifiers, pricing, discounts, recipes, and other restaurant configurations.
• Complete routine configuration changes in restaurant technology platforms.
• Help ensure menu and promotional configurations are accurately reflected across applicable systems.
• Assist with restaurant system setup, updates, and testing.
• Communicate clearly and professionally with restaurant teams, franchisees, and internal departments.
• Document support activity and configuration changes in the appropriate ticket or support system.
• Assist the POS Administrators and Restaurant Systems Manager with other restaurant technology needs.
• Participate in the team's evening and weekend support coverage schedule.
• Perform other duties as assigned.

Qualifications

• At least one year of experience supporting or configuring a restaurant POS system.
• Experience with Toast is preferred, but experience with other restaurant POS platforms is welcome.
• Familiarity with menu configuration, online ordering, inventory systems or related restaurant technology is preferred.
• Experience working in or supporting a restaurant environment.
• Experience with full-service restaurant and bar operations is preferred.
• Comfortable working with cloud-based and web-based applications.
• Working knowledge of Microsoft Excel, including basic formulas.
• Strong written and verbal communication skills.
• Strong organizational and time-management skills.
• Ability to prioritize multiple support requests in a fast-paced environment.
• Ability to work independently and collaboratively as part of a team.
• Patient, professional, and service-oriented when assisting restaurant users.
• Flexibility to work some evening and weekend hours based on the support needs of our restaurants.

Education

Bachelor's degree in Computer Science, Information Systems, or a related field, or an equivalent combination of education and relevant experience. Candidates nearing graduation may also be considered.

Work Location and Schedule

This is a full-time, on-site position in the Greater Tampa Bay Area. The regular coverage schedule includes some evening and weekend hours to support restaurant operations. Candidates must have the flexibility to work some nights and weekends as scheduled.

This position description is not intended to be an exhaustive list of all responsibilities, skills, duties, or working conditions associated with the role. Responsibilities may change based on business needs.