POS IT Support Analyst — Flexible Schedule

Fastenal Co.; Winona (MN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Long term disability

Dental insurance

401(k) with employer contribution

Paid vacation

Sick leave

Holidays

Job summary

Fastenal Co. in Winona, MN seeks a Full-time IT Support Analyst for POS systems. You will be the primary point of contact for internal staff, troubleshoot software issues, and escalate where required. The role emphasizes clear communication and efficient problem-solving in a busy environment.

Onboarding followed by training aims to enable a flexible schedule; candidates must pass a background check as applicable in the US. Strong teamwork and customer service skills are essential.

Qualifications

• Excellent written and verbal communication required.
• Proficient with Microsoft Office Suite.
• Customer service oriented and highly motivated.
• Able to work independently and as part of a team.

Responsibilities

• Support custom software for Fastenal employees in all departments.
• Handle calls, emails, help desk tickets, incidents and requests.
• Document incident details accurately in forms.
• Collaborate with colleagues and leadership to deliver prompt support.
• Resolve and escalate incidents and requests as needed.

Skills

Excellent communication

Proficient MS Office

Customer service oriented

Detail oriented

Fast-paced environment

Education

High school diploma or equivalent

Job description

Fastenal Co. in Winona, MN seeks a Full-time IT Support Analyst for POS systems. You will be the primary point of contact for internal staff, troubleshoot software issues, and escalate where required. The role emphasizes clear communication and efficient problem-solving in a busy environment.

Onboarding followed by training aims to enable a flexible schedule; candidates must pass a background check as applicable in the US. Strong teamwork and customer service skills are essential.