IT Support Analyst

Fastenal Co.; Winona (MN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Long term disability

Dental insurance

401(k) with employer contribution

Paid vacation

Sick leave

Holidays

Job summary

Fastenal Co. in Winona, MN seeks a Full-time IT Support Analyst for POS systems. You will be the primary point of contact for internal staff, troubleshoot software issues, and escalate where required. The role emphasizes clear communication and efficient problem-solving in a busy environment.

Onboarding followed by training aims to enable a flexible schedule; candidates must pass a background check as applicable in the US. Strong teamwork and customer service skills are essential.

Qualifications

• Excellent written and verbal communication required.
• Proficient with Microsoft Office Suite.
• Customer service oriented and highly motivated.
• Able to work independently and as part of a team.

Responsibilities

• Support custom software for Fastenal employees in all departments.
• Handle calls, emails, help desk tickets, incidents and requests.
• Document incident details accurately in forms.
• Collaborate with colleagues and leadership to deliver prompt support.
• Resolve and escalate incidents and requests as needed.

Skills

Excellent communication

Proficient MS Office

Customer service oriented

Detail oriented

Fast-paced environment

Education

High school diploma or equivalent

Job description

Job Description

IT Support Analyst - Point of Sale (POS)

212 W 2nd St, Winona, MN 55987

HEADD

Full-time Shift(s): MON TUE WED THU FRI 10:00am - 7:00pm

OVERVIEW

Working as Full-time IT Support Analyst, you will act as the primary support contact for internal staff related to several custom applications including Fastenal's Point of Sale application. You will help troubleshoot issues with computer software and/or escape the issue to other teams for resolution. You will explain basic concepts and procedures in a clear, concise, easy to understand manner for a large and diverse set of users. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.

RESPONSIBILITIES

• Supporting custom software for Fastenal employees in all departments
• Handling incoming calls, emails, self-service Help Desk tickets, incidents and requests
• Detailing accurate information in the incident or requests forms
• Collaborating with colleagues and leadership to provide prompt and accurate customer service
• Resolving and escalating Help Desk incidents and requests

REQUIRED POSITION QUALIFICATIONS

• 18 years of age or older
• Excellent written and oral communication skills
• Proficient using Microsoft Office Suite
• Highly motivated, self directed and customer service oriented
• Demonstrate strong organization, planning, prioritizing abilities and attention to detail
• Learn and perform multiple tasks in a fast paced environment
• Work independently as well as in a team environment
• Demonstrate our core values of ambition, innovation, integrity and teamwork
• Pass the required drug screen and background check (applicable in the US, Puerto Rico, and Guam ONLY)

PREFERRED POSITION QUALIFICATIONS

• Posses experience troubleshooting technical problems involving software and hardware
• Posses experience in a technology focused position
• Posses experience querying databases

ABOUT US

Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.

As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.

FULL-TIME BENEFITS

Fastenal offers a competitive benefits package to all full-time employees. This package includes Health, Life, Long Term Disability, and Dental Insurance, in addition to, paid vacation, sick leave, holidays, and 401(k) with an employer contribution.

COMPENSATION

The pay range for this position is $35,000 - 45,000.