POS Installation Specialist

Campus; Mississippi; Remote; USD 45,000 - 75,000; Full time

Job summary

Join a dynamic team as a POS Installation Specialist, where you will play a crucial role in enhancing the customer experience through successful installations of integrated technology solutions. This position involves collaborating with both external and internal customers to ensure seamless operations across various environments. With a focus on quality and thoroughness, you will manage installations, document customer interactions, and contribute to special projects. The role offers flexibility with a home office environment when not traveling and provides opportunities for professional growth in a supportive atmosphere. If you are a self-directed individual with strong customer service skills and a passion for technology, this is the perfect opportunity for you.

Benefits

Employer paid Life Insurance

401(k) Savings Plan with Company Match

Paid Parental Leave Program

Access to FSA Plans

Commuter Benefit Plans

Employee Stock Purchase Plan

Voluntary Long-Term Disability Insurance

Qualifications

• Bachelor's degree or 3-5 years of related experience required.
• Experience in POS installations or support is a plus.

Responsibilities

• Perform systems installation at client sites with the Lead Specialist.
• Document customer issues and submit daily status emails.

Skills

POS System Installations

MSSQL

MySQL

Microsoft Office (Word, Excel, Outlook)

Customer Service Skills

Communication Skills

Time Management

Interpersonal Skills

Education

Bachelor’s Degree

3 to 5 years of related experience

Job description

Who We Are: CBORD and Transact have come together as industry leaders in integrated technology solutions, powering housing, access, foodservice, nutrition, eCommerce, card systems, and innovative payment, mobile credential, and commerce solutions. Our technology supports K-12 and higher education, healthcare, senior living, and business campuses, creating connected campus experiences that simplify operations and enhance lives. With a mobile-centric ecosystem and partnerships with over 1,750 institutions, we are dedicated to improving the student experience across all aspects of campus life.

We are currently searching for qualified candidates for POS Installation Specialist. Please see the details for the position below.

Title: POS Installation Specialist

Location: Remote within the US.

Key Responsibilities:

• Perform systems installation at client sites working closely with the Lead Specialist.
  • Prepare for onsite installations by:
• Reviewing all documentation provided by the Implementation Specialist or Lead Specialist.
• During the onsite installation:
  • Complete assigned tasks and support other onsite resources resulting in a successful installation
• Submit daily status emails to the Lead Specialist.
• Report and document customer issues in email to the Lead Specialist.
• When a lead is not assigned to an installation.
  • Review documentation provided by Implementation Specialist
• Create customer specific site agendas for hardware installation and testing and staff training.
• Complete and submit daily status emails to the Implementation Specialist.
• Document customer issues in email with Implementation Specialist.
• Write and submit detail trip report within x days of onsite.
• Complete special projects, as assigned; project may include maintenance programming database administration, testing, quality assurance, documentation, installations/upgrades, or UGC.
• Work closely with supporting teams including support and product management.
• Submit daily workload metrics in time tracking tool.

Who you’ll work with:

• External Customers.
• Internal Customers including Implementation Specialist, Support, Product Management, and Development.

Qualifications:

• Bachelor’s Degree or related 3 to 5 years of experience.
• Experience in POS system installations and/or support a plus.
• Working knowledge of MSSQL and MySQL, a plus.
• Good writing and communication skills.
• Good people relations and interpersonal skills.
• Good time management, decision-making, and organization skills.
• Good ability to multi-task and change tasks and focus, as needed.
• Good case management skills.
• Intermediate skills in using Microsoft Office Word, Excel, and Outlook.
• Proficient in training others.
• Self-directed with ability to follow process, meet deadlines and quality expectations.
• Strong customer service skills.
• Position requires a high level of thoroughness and accuracy.

What’s good to know:

• Home office environment when not traveling.
• Able to lift 50 pounds without assistance.
• Majority of time spent at customer sites; need to withstand long hours standing and walking; working in tight spaces; need to climb ladders; work can be in attics, roofs, basements, and crawl spaces.
• There can be up to 20 days/month business travel during the busy season with associated physical demands.
• Driver license is required.

Planning for the Future:

• Employer paid Life Insurance / AD&D / Short-Term.
• Voluntary Long-Term Disability Insurance / Term Life Insurance / AD&D.
• Access to FSA Plans & Commuter Benefit Plans.
• 401(k) Savings Plan where the Company Match of $0.50 for each $1 you contribute on the first 8% of pay.
• Both your contribution and the company contribution are immediately 100% vested.
• Access to the Roper Employee Stock Purchase Plan.
• Paid Parental Leave Program.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Transact + CBORD is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.

As of Aug. 20, 2024, Transact and CBORD have merged to drive innovation and operational excellence across education, healthcare, and corporate markets. You can read more about the merger here: Transact News or CBORD Newsroom.

This position will be responsible for the handling of PHI (personal health information) and/or other types of SPI (sensitive personal information) and will be expected to comply with all applicable laws and internal policies with regards to handling of PHI/SPI

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