Portmeirion Group Warehouse Operations Manager

Nambé; Waterbury (CT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401K

Paid Vacation time

Job summary

Portmeirion Group in Waterbury, CT is seeking an experienced Operations Manager to lead our homeware distribution center. You will oversee day-to-day warehouse operations, including receiving, picking, packing, shipping, and inventory control across wholesale and direct-to-consumer channels.

The ideal candidate is hands-on, detail-oriented, and experienced with consumer packaged goods distribution, WMS systems, and labor planning.

Qualifications

• 5+ years in warehouse/distribution center operations.
• Experience with direct-to-consumer fulfillment.
• Strong leadership and communication skills.
• Bilingual English/Spanish preferred.
• Amazon Seller Central/FBM experience a plus.
• Able to work 2nd shift mid-Nov through year end.
• In-office, fast-paced environment.

Responsibilities

• Lead daily DC operations including receiving, picking, packing, shipping, and inventory control.
• Ensure timely, accurate order fulfillment meeting service levels.
• Train and supervise warehouse staff; promote accountability and safety.
• Oversee workflow planning, labor scheduling, and productivity.
• Maintain inventory accuracy; conduct cycle counts and physical inventories.
• Optimize WMS use to support operations and reporting.
• Collaborate with customer service, sales, and transport to resolve issues.
• Ensure safety compliance and adherence to policies.
• Handle additional duties as assigned.

Skills

WMS experience

Leadership

Problem-solving

Bilingual EN/ES

2nd shift availability

In-office environment

Saturdays peak season

Tools

WMS systems

Job description

Portmeirion Group is seeking an experienced Operations Manager to lead our homeware distribution center in Waterbury, CT. This role is responsible for the day-to-day management of warehouse operations, ensuring the accurate and timely processing of orders across wholesale and direct-to-consumer channels. The ideal candidate is hands-on, detail-oriented, and experienced in consumer packaged goods distribution.

Key Responsibilities

• Manage all daily operations of the distribution center, including receiving, picking, packing, shipping, and inventory control
• Ensure timely and accurate fulfillment of customer orders, meeting service level expectations
• Lead, train, and supervise warehouse staff, fostering a culture of accountability, safety, and continuous improvement
• Oversee workflow planning, labor scheduling, and productivity optimization
• Maintain inventory accuracy and coordinate cycle counts and physical inventories
• Utilize and optimize WMS systems to support efficient operations and reporting
• Collaborate with customer service, sales, and transportation partners to resolve order issues and improve delivery performance
• Ensure compliance with safety standards, company policies, and operational best practices
• Additional duties as assigned

Requirements

Qualifications

• 5+ years of experience in warehouse or distribution center operations, preferably in consumer packaged goods
• Proven experience managing direct-to-consumer fulfillment operations
• Strong working knowledge of WMS systems
• Experience supporting Amazon fulfillment (Seller Central, FBA/FBM, compliance requirements) a plus
• Bilingual (English/Spanish) strongly preferred
• Strong leadership, communication, and problem-solving skills
• Ability to work in a fast-paced, hands-on, in-office environment
• Availability to manage the 2nd shift from mid-November through end of year
• Must be able to work occasional Saturday during peak seasons

Benefits

What We Offer

• Competitive salary and benefits
• 401K
• Paid Vacation time
• Opportunity to lead and make a meaningful impact in a growing operation