Portfolio Support Specialist - Affordable

Apartment Management Consultants; Portland (OR); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Vacation & Sick Time

Health and Wellness Programs

401K with Employer Match

9 Paid Holidays

Employee Referral Incentives

Bonus opportunities

Rent discount program

Professional development training

Comprehensive benefits package

Job summary

Apartment Management Consultants is seeking a Portfolio Support Specialist to assist across affordable housing communities, handling leasing processes, income/asset certifications, and compliance documentation. You will maintain accurate resident files and support on-site teams to ensure regulatory adherence.

Join AMC to train staff, promote operational excellence, and contribute to consistent processes across properties in the Portland area.

Qualifications

• 1–3 years of experience in multifamily, leasing, customer service, or administrative roles.
• Experience with affordable housing programs (LIHTC, HUD, Section 8, or similar).
• Experience supporting leasing processes, resident files, or certifications is a plus.
• Ability to manage multiple tasks and maintain accuracy in a fast-paced environment.
• Experience with property management systems (Yardi/AIM/Entrata) preferred.

Responsibilities

• Assist with processing applications, income/asset certifications, and leasing documentation.
• Maintain resident files, lease records, and system data per program requirements.
• Ensure files comply with policies and regulatory requirements.
• Support on-site teams by tracking unit availability, lease terms, and income limits.
• Coordinate readiness for move-ins or property showings as needed.
• Provide on-the-job training and guidance on leasing processes and file management.
• Assist with onboarding and mentoring property staff to promote compliance.
• Identify knowledge gaps and collaborate with leadership to improve processes.
• Coordinate training sessions to support compliance, leasing, and customer service.

Skills

Leasing experience

Customer service

Administrative support

Multifamily housing knowledge

Tools

Yardi

AIM

Entrata

Job description

Apartment Management Consultants (AMC) is a leader in the property management industry. Our passion for helping people, creating authentic relationships, and common values has established a working environment that undeniably stands out. Every day our associates have the opportunity to collaborate together in a thriving culture with a determined attitude that inspires and rewards original ideas. AMC provides significant career advancement opportunities, competitive compensation, benefits, and incentive programs.

Portfolio Support Specialist - Affordable

Provides administrative and operational support across a portfolio of affordable housing communities by assisting with leasing processes, income and asset certifications, and compliance documentation, while maintaining accurate records and supporting on‑site teams. This role helps ensure consistency in documentation, regulatory compliance (LIHTC, HUD, Section 8, and other applicable affordable housing programs), customer service, and day‑to‑day operations while training, mentoring, and supporting property staff to promote operational excellence and long‑term success.

Responsibilities Include

• Assist with processing applications, income/asset certifications, and supporting leasing documentation across assigned affordable communities
• Maintain accurate resident files, lease records, certification files, and system data in accordance with LIHTC, HUD, and other applicable program requirements
• Ensure files are complete and comply with company policies, procedures, and affordable housing regulatory requirements
• Support on‑site teams by helping track unit availability, lease terms, income limits, and basic property information
• Assist with preparing units and coordinating readiness for move‑ins or property showings as needed
• Maintain awareness of community policies, leasing requirements, income/rent limits, and general property information
• Provide support in responding to resident and prospect inquiries in a professional and timely manner
• Assist with handling resident requests and escalating issues when appropriate
• Support outreach efforts by helping maintain contact lists and distributing marketing or informational materials
• Assist with gathering market and competitor information as requested
• Help maintain organized workspaces, files, and shared systems, including compliance and certification files
• Identify and report any inconsistencies, missing information, or unusual issues related to residents, certifications, or property operations
• Maintain a professional appearance and conduct at all times
• Provide on‑the‑job training, guidance, and support to on‑site team members regarding leasing processes, income/asset certification procedures, file management, and company standards
• Assist with onboarding and mentoring property staff by sharing best practices and reinforcing operational and compliance consistency across assigned communities
• Identify operational and compliance knowledge gaps and collaborate with property leadership to support employee development and process improvement
• Coordinate and facilitate individual or group training sessions as needed to support compliance, leasing effectiveness, customer service, and administrative procedures
• Serve as a resource for property teams by helping implement standardized processes and promoting operational and compliance best practices

Requirements

• 1–3 years of experience in multifamily, leasing, customer service, or administrative support roles required
• Experience with affordable housing programs (LIHTC, HUD, Section 8, or other subsidized housing) required
• Experience supporting leasing processes, resident files, income/asset certifications, or property operations is a plus
• Demonstrated ability to manage multiple tasks and maintain accuracy in a fast‑paced environment
• Experience working with property management systems (e.g., Yardi, AIM, Entrata) or similar platforms preferred
• HCCP, COS, or other affordable housing compliance certification is a plus, or willingness to obtain

Additional Information

Apartment Management Consultants (AMC) is a leader in the property management industry. Our passion for helping people, creating authentic relationships, and common values has established a working environment that undeniably stands out. Every day our associates have the opportunity to collaborate together in a thriving culture with a determined attitude that inspires and rewards original ideas. AMC provides significant career advancement opportunities, competitive compensation, benefits, and incentive programs.

Compensation: Full-Time $22.00 to $25.00 per hour

• Vacation & Sick Time for Full & Part-Time Employees
• Health and Wellness Programs
• Empower 401K and Roth IRA- Including Free Financial Advisors and Employer Match
• 9 Paid Holidays per year
• Employee Referral Incentives
• Bonus and Commission Opportunities
• Employee Rent Discount Program
• Professional Development Training
• Medical, Dental, Vision, Life, Accident, Critical Illness, Hospital Indemnity, and Short-Term Disability coverage is available

*Outlined benefits are subject to change and may vary based on location or employee status

AMC, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, national origin, sex (including pregnancy, sexual orientation and gender identity), age, disability or genetic information.

Candidates will be required to pass a background and drug screening. A conviction will not necessarily disqualify a candidate from employment. Qualified Applicants with arrest or conviction records will be considered for employment.

Only qualified candidates will be contacted.