Portfolio Performance Specialist

Asset Living; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

Asset Living is seeking a Portfolio Performance Specialist to support the portfolio by covering staffing vacancies, triaging underperforming properties, and driving performance through training, tools, and systems that integrate best practices into daily operations.

The role emphasizes data-driven evaluation, collaboration with the corporate operations team, and active involvement in resident lifecycle processes to improve overall performance across properties.

Qualifications

• Minimum high school degree.
• Prior Assistant or Community Director experience required.
• Excellent written and verbal communication skills.
• MS Word, MS Excel, MS Outlook, YARDI experience preferred.
• Basic understanding of landlord/tenant laws, lease/addendums, Fair Housing/ADA, OSHA & EPA requirements.

Responsibilities

• Assists EVP with special projects, identifies team challenges and skill gaps.
• Supports implementation of strategies, programs and initiatives for operational excellence and standardization onsite.
• Gathers feedback and data to evaluate onsite performance against metrics.
• Coordinates with corporate operations to resolve service issues and contribute to process improvements.
• Handles resident lifecycle admin tasks (move-ins/outs, renewals, audits, insurance).
• Promotes resident satisfaction and retention by addressing inquiries promptly.
• Collaborates with Marketing to plan events and market surveys for acquisitions.
• Supports Regional ops with market data and competitive set analysis.
• Completes HR, financial, admin reports and other duties as assigned.

Skills

Communication skills

Written and spoken English

Education

High school diploma

Tools

MS Word

MS Excel

MS Outlook

YARDI

Job description

Company Overview

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living’s growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help we drive innovation and results for our clients and communities across the US. At AssetLiving, we wholeheartedly believe ’Together We Lead, Together We Succeed’. We empower each other to lead byexample, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voiceis heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join AssetLiving, you become part of a dynamic team that thrives on unity, unique talents, anda universal culture of winning.

Recognized as one of the nation’s Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in allthat we do. Join a workplace where success is a collective journey andleadership is a shared responsibility.

Portfolio Performance Specialist

The Portfolio Performance Specialist provides support to the portfolio by providing coverage for staffing vacancies, triages poor-performing properties, and actively drives property performance by implementing training, tools, and systems that ensures the integration of best practices into the operation of the portfolio.

Essential Duties & Responsibilities

• Assists Executive Vice President with special projects, including the following: Identify team challenges, critical properties, employee development needs, and skill gaps.
• Helps support the implementation of strategies, programs, and initiatives that drive operational excellence and standardization onsite.
• Gathers feedback and data to effectively evaluate the operating performance of onsite operations against established metrics.
• Communicates with and supports the corporate operations team to resolve service and performance level issues, provide input for process improvement, and support strategic initiatives that enhance the overall effectiveness of onsite operations.
• Assists with administrative paperwork within the resident lifecycle to include but not limited to move-in and move-out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary.
• Promotes resident satisfaction and retention by responding to questions and requests in a timely manner and taking appropriate action to resolve and address resident account related issues.
• Collaborates with the Marketing team to plan and execute events including, grand opening, milestone occupancy events and annual resident appreciation week.
• Supports Regional operations team to gather relevant market data, identify competitive set and create market surveys for new acquisitions.
• Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

Education & Experience

• Prefer a minimum of high school degree.
• Prior Assistant or Community Director experience is required.
• Excellent written and verbal communication skills.
• Computer software experience to include MS Word, MS Excel, MS Outlook, YARDI,and related is preferred.
• Basic understanding of Landlord/Tenant laws and application, familiarity with statespecific Lease and Addendums, Fair Housing/ADA regulations and application, OSHA &
  EPA requirements for property management industry.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements.