Portfolio Operations Leader — AI Tools & Dashboards

Netflix; Los Angeles (CA); On-site; USD 170,000 - 250,000; Full time

Benefits offered by this job

Health plans

Mental health support

401(k) with match

Stock options

Disability programs

Health Savings & FSAs

Flexible time off

Job summary

Netflix Games seeks a Senior Portfolio Operations Manager to design scalable data tools and workflows, applying AI to reduce manual work and improve reporting. You will lead change management to align cross-functional teams across Content, Marketing, Legal, Technology, and Discovery.

You will own data hygiene, build dashboards, and translate game workflows into clear requirements for product and engineering teams, enabling faster decision-making.

Qualifications

• 8+ years in operations, program management, business systems, or a related field. Games experience preferred, but not required.
• Hands-on experience designing and maintaining relational databases and the workflows built on them. Advanced Airtable experience strongly preferred.
• A track record of building scalable internal tools, automations, or reporting that other teams rely on.
• Practical experience using AI tools (LLMs, agents, AI-assisted automation) to improve operations with good judgment.
• Strong data skills: modeling, hygiene, and turning raw data into clear, decision-ready reporting. SQL, scripting, or BI tool experience is a plus.
• Knowledge of data governance principles, data quality standards, and metadata management.
• Proven change management skills, landing rollouts across many stakeholders with measurable adoption.
• Ability to translate stakeholder needs into clear requirements and user stories for product and engineering teams.
• Clear, proactive communicator who builds lasting partnerships across leadership, production, development, and matrixed cross-functional teams.
• Comfortable with ambiguity, with a people-over-process mindset and a bias toward lightweight, adoptable solutions.

Responsibilities

• Lead, scope, and operationalize cross-functional programs and projects involving multiple stakeholders with limited oversight.
• Build and maintain scalable tools and workflows in our relational Airtable database: develop data models, build automations, and design interfaces.
• Run regular audits to consolidate or retire redundant fields, tables, views, and automations, keeping systems performant, secure, and easy to navigate.
• Use AI tools and agents for operational efficiency, workflow optimization, and intuitive reporting. Find high-leverage opportunities, prototype quickly, and bring proven solutions into production.
• Improve portfolio reporting and data monitoring so Games Leadership and partners have accurate, timely visibility to ground and support their decisions.
• Translate game production and development concepts (lifecycle phases, gates, milestones, live operations) into clear, actionable context for Games Leadership and non-production partners.
• Own data hygiene and accuracy across the tools you support. Monitor health, fix what's broken, and help users serve themselves.
• Turn a partner's need into a working process. Know when a tool, automation, playbook, workflow, report, or ritual is the right answer.
• Own change management for rollouts, updates, and deprecations: testing, communication, training, adoption, and support - each grounded in a clear what, who, and why with confirmed buy-in.
• Bring prioritized, evidence-backed feature requests and user stories to internal tooling and platform product and engineering owners on behalf of the portfolio.
• Scope incoming work with discipline. Prioritize work that supports multiple users and that is backed by clear business objectives.
• Write durable runbooks, training, and documentation so systems and rhythms outlast any one person.

Skills

8+ years in operations

Relational database design

Airtable expertise

AI in operations

SQL / scripting

Data governance knowledge

Change management

Stakeholder communication

Cross-functional collaboration

Tools

Airtable

SQL

Python

JavaScript

Job description

Netflix Games seeks a Senior Portfolio Operations Manager to design scalable data tools and workflows, applying AI to reduce manual work and improve reporting. You will lead change management to align cross-functional teams across Content, Marketing, Legal, Technology, and Discovery.

You will own data hygiene, build dashboards, and translate game workflows into clear requirements for product and engineering teams, enabling faster decision-making.