Portfolio Manager – Loyalty & HVC

SkyTeam Airline Alliance Management Cooperatie U.A.; Cloquet (MN); Hybrid; USD 101.000 - 146.000; Vollzeit

Benefits dieser Stelle

Salary package

Vacation pay 8%

Vacation days 27

Pension plan

Laptop/phone/e-sim

Hybrid work model

Travel allowance

Discounted travel

LinkedIn Learning access

Work from anywhere (4 weeks)

Home office support

Birthday leave

Zusammenfassung

SkyTeam Airline Alliance Management Cooperatie U.A. is seeking a Portfolio Manager to coordinate loyalty and customer experience workstreams.

You will lead loyalty initiatives, own SkyPriority product delivery, and ensure alignment with member airlines to deliver elevated experiences for high-value customers. Based in the Netherlands, you will engage with multiple stakeholders, manage budgets and KPIs, and drive cross-functional collaboration across IT, operations, and commercial teams while

Qualifikationen

• Availability to reside and work legally in the Netherlands on a full-time basis.
• Ability to travel frequently, at times on short notice.
• Bachelor’s degree (or equivalent level of experience)
• Experience in the aviation loyalty industry
• Experience working in a multidisciplinary and multicultural environment
• Strong organizational and execution skills
• Proficiency in PowerPoint, Excel, Word, and SharePoint
• Excellent report-writing and presentation skills
• Fluent in English (both spoken and written)

Aufgaben

• Coordinate loyalty initiatives and define projects aligned with SkyTeam’s vision.
• Own SkyPriority product ownership and standards governance.
• Ensure seamless integration and policy alignment across member airlines.
• Monitor progress, manage budgets, risks, and KPIs with stakeholders.
• Lead meetings, structure agendas, and document outcomes.

Kenntnisse

Fluent English

Stakeholder management

Project management

Strategic thinking

Analytical skills

Communication

Organizational skills

Team collaboration

Ausbildung

Bachelor’s degree

Tools

PowerPoint

Excel

Word

SharePoint

Jobbeschreibung

Purpose of the job

As the Portfolio Manager, you will take on a pivotal role in coordinating the progress of multiple Loyalty and Customer Experience workstreams within the SkyTeam Alliance, aimed at evolving and streamlining the alliance’s non-digital portfolio. This position is critical for 1) conceptualizing, developing, and executing loyalty projects, 2) contributing to the creation of a seamless customer experience across mixed-metal itineraries that underpins the foundational business strategy for SkyoTeam 3) ensuring delivery, compliance, and alignment across the alliance, and 4) fostering collaboration among member airlines to deliver an enhanced experience for high-value customers.

Your expertise in program management will be instrumental in successfully fulfilling the responsibilities of this position. The role requires strong teamwork, stakeholder management, and communication skills to ensure effective oversight, coordination, and reporting of all Loyalty and HVC projects. Key responsibilities include monitoring overall project progress and timelines; engaging and aligning with internal and external stakeholders; identifying potential risks and proactively developing mitigation and contingency plans; managing budgets and capacity; preparing and presenting progress reports appropriately tailored to both managerial and operational audiences; and tracking and analyzing KPIs to ensure expected benefits are delivered and to identify future enhancement opportunities.

Another core competency is to drive alignment between SkyTeam’s vision and the loyalty and HVC priorities of member airlines, bridging policy and operational gaps across the alliance. This requires a deep understanding of the aviation industry, loyalty program mechanics, and customer engagement strategies. To successfully execute this role, you must be able to influence and align diverse stakeholders around a shared vision, foster collaboration in a multidisciplinary and multicultural environment, translate strategic objectives into actionable initiatives, and ensure consistent execution and effective post-implementation management. The role demands strong and persuasive communication skills, coupled with a proactive and creative approach to problem-solving.

Based on loyalty’s extensive use of digital platforms and the close integration, close collaboration with IT developers and operations is essential, and knowledge of, as well as experience in, IT would be a strong advantage.

There are numerous meetings throughout the year, varying in purpose, format, and participants. This role is expected to lead the effective organization and execution of these meetings, including structuring agendas, managing logistics and communications, preparing content, delivering presentations with accuracy and efficiency, and ensuring that key actions and outcomes are properly documented and followed up.

KEY RESULT AREAS / KEY RESPONSIBILITIES

• Coordination and Execution of Loyalty Initiatives
  • Participate in the conceptualization and definition of loyalty projects, ensuring alignment with SkyTeam’s long-term vision and a strong focus on enhancing the customer experience
  • Develop comprehensive business cases, clearly outlining objectives and expected benefits
  • Translate strategic objectives into actionable plans and execute them using robust project management practices
  • Track, monitor, and analyze KPIs
  • Identify potential risks andimplement mitigationplansto ensure successful project delivery
  • Support regular progress updates to internal and external stakeholders
  • Ensureprojectdocumentation, including meeting minutes, project initiation documents,detailed plans, action lists, requirements,changerequests, decisions,and conclusions Example: A SkyTeam member airline is required to recognize other airlines’ Elite/Elite Plus members, and there is a digital platform to support this. As technology evolves, an opportunity to improve has been identified, and the next goal is to innovate the product and associated processes.
• SkyPriority Product Ownership
  • Serve as the global product owner for SkyPriority, ensuring consistent interpretation and delivery of benefits across all touchpoints.
  • Govern SkyPriority standards, policies, and eligibility rules
  • Partner closely with member airlines and airports to improve operational execution and customer perception.
• Seamless integration of member airlines and gap closure
  • Understand alliance standards and policies, and assess member airlines’ compliance to ensure consistent implementation across the SkyTeam network
  • Monitor member airlines’ developments that could create potential gaps in mixed-metal itineraries, and proactively engage with them to address issues
  • Leverage customer feedback to enhance the customer experience of SkyTeam
  • Ensure full integration into SkyTeam digital platforms for accrual, redemption, and customer recognition
  • Facilitate collaboration across member airlines to bridge policy and operational differences
• Analysis, Reporting, and Stakeholder Support
  • • Maintain and analyze dashboards to support data-driven decision-making
    • Contribute todefiningtheshort- and long-termroadmap for the evolution ofSkyTeamloyaltypropositions and SkyPriority
    • Collaborateclosely withinternal and external stakeholders to break down silos
    • Provide support for ad-hoc activities, contributing flexibly to evolving business priorities

Responsibilities and tasks of the position are not limited to those mentioned above,and deviations mayoccurover timeas the position evolves, in coordination with the manager.

Your profile

REQUIRED SKILLS, KNOWLEDGE & EXPERIENCE

• Availability to reside and work legally in the Netherlands on a full-time basis
• Ability to travel frequently, at times on short notice
• Bachelor’s degree (or equivalent level of experience and way of thinking)
• Experience in the aviation loyalty industry, supported by solid practical and operational knowledge
• Experience working in a multidisciplinary and multicultural environment
• Ability to cope with a high degree of culturaland work-stylediversity, adding complexity to collaboration
• Strong strategic thinking, problem-solving, and decision-making skills
• Experience in data collection, interpretation, and analysis
• Demonstrated attention to detail, with the ability to identify trends and insights
• Ability to lead andmanagemultiple projects simultaneously, with organizational skills
• Ability to work independentlywith an entrepreneurial mindset
• Strong organizational and execution skills, achieving goals and delivering results
• Proficiency inPowerPoint,Excel,Word, andSharePoint
• Excellent report-writing and presentation skills
• Fluent in English (both spoken and written)
• Ability to communicate clearly, diplomatically, and persuasively across cultures and organizational levels
• Comfortable workingin a fast-pacedenvironment

COMPETENCIES

• Accountable and transparent in behavior
• Open-minded, adaptable to changes, and eager to learn
• Passionate, curious, and forward-thinking
• Positive, proactive, and solution-oriented
• Strategic, creative, and agile problem solver
• Collaborative team player, skilled in working effectively across functions
• Skilled in appreciative inquiry and fostering constructive discussions
• Excellent interpersonal, teamwork, and stakeholder relationship management skills
• Ability to influence and align diverse stakeholders across functions and cultures

Why us?

SkyTeam will offer you a complete salary package that includes unique benefits:

• A challenging roleat a unique employer in the Netherlands
• Salary: a competitive monthly gross salary depending on your experience
• Vacation pay: 8% of gross annual salary
• Vacation days: 27 vacation days for one year
• Birthday leave: additional PTO (1 day) on or around your birthday
• Public holiday exchange: exchange Dutch bank holidays with any bank holiday culturally significant to you
• Pension plan:everything you need for a good retirement
• Equipment: laptop, phone or e-sim
• Home office:create and equip your home office with our support.
• Travel allowance: travel allowance for public transport, bicycle, and car
• Discounted travel:reduced airfares after 6 months of your start date
• Learning environment: free access to LinkedIn Learning, Lunch & Learn sessions, and the opportunity to surround yourself with highly skilled colleagues
• Work from anywhere:flexibility to work from anywhere in the world (duration of max. four weeks)
• Hybrid way of working:we offer flexibility to work from home
• Fun events: potluck parties, monthly after work get-togethers, annual summer/winter events, and more appealing team activities throughout the year