Portfolio Manager: Growth, Risk, & Customer Experience Lead

Filetwigbay; Fairbanks (AK); On-site; USD 116,000 - 171,000; Full time

Job summary

StartupSphere in Fairbanks, AK seeks a detail-oriented Portfolio Manager to support growth across Fairbanks and beyond. The role offers a contract rhythm with a compensation range of $116,000–$171,000 and opportunities to grow with the company.

The position emphasizes client-focused fixes, honest backlog management, and early risk surfacing, while protecting the customer experience and collaborating with Alaska teams to ensure seamless handoffs.

Qualifications

• Calm under people-centered chaos typical of a manager role.
• Facilitation skills that enable safe, productive meetings.
• Customer service experience and relational skills are essential.
• Reliable, accountable, and committed to following through.
• Team player who lifts up colleagues and shares credit.

Responsibilities

• Trade quick wins for client-focused fixes when the math favors patience.
• Keep the backlog ruthlessly honest about what's truly next.
• Surface risks early, loudly, and with a proposed fix attached.
• Guard the customer experience through every Customer Service change.
• Absorb context quickly and start contributing sooner.
• Map handoffs between AK teams so nothing falls through the cracks.
• Own mistakes loudly and your wins quietly.

Skills

Calm under pressure

Facilitation

Customer service

Accountable

Team player

Job description

StartupSphere in Fairbanks, AK seeks a detail-oriented Portfolio Manager to support growth across Fairbanks and beyond. The role offers a contract rhythm with a compensation range of $116,000–$171,000 and opportunities to grow with the company.

The position emphasizes client-focused fixes, honest backlog management, and early risk surfacing, while protecting the customer experience and collaborating with Alaska teams to ensure seamless handoffs.