Portfolio Manager

WESTWARD360, Inc.; Chicago (IL); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Monthly cell phone stipend

Flexible hybrid schedule

Front loaded PTO

401(k) with company match

Long and short-term disability at no cost to employee

Job summary

WESTWARD360, Inc. is seeking a Portfolio Manager to join their growing Property Management team in Chicago, IL. The ideal candidate will have a strong background in property management and leadership, overseeing a team of Property Managers to ensure operational excellence.

This role includes client management, property operations, and financial oversight with opportunities for professional growth. The position offers a competitive salary range and a flexible hybrid work schedule after the initial 90 days.

Qualifications

• 5+ years of Property Management experience.
• 2+ years of leadership experience.
• Strong coaching and team development skills.
• Excellent verbal and written communication abilities.
• Strong customer service, problem-solving, and conflict resolution skills.

Responsibilities

• Lead, coach, and develop Property Managers and support staff.
• Maintain strong relationships with property owners.
• Oversee portfolio operations and ensure efficiency.
• Monitor outstanding work orders and vendor performance.
• Assist with budget oversight and portfolio profitability.

Skills

Property Management experience

Leadership skills

Coaching abilities

Verbal and written communication

Customer service

Problem-solving skills

Conflict resolution skills

Ability to manage priorities

Education

Property Management or Real Estate License

Job description

Description

Westward360 is looking to add a Portfolio Manager to join our growing Property Management team. If you're a proven leader who thrives on accountability, coaching others, and delivering exceptional client experiences, we want to hear from you.

As a Portfolio Manager, you'll oversee a team of Property Managers and support staff while driving operational excellence across an assigned portfolio. You'll serve as the first point of escalation for complex issues, monitor key performance indicators, develop team members, and ensure our clients and residents receive best-in-class service.

Westward360 is a leader in the Property Management industry, with locations across the country. We service condo, townhome, and homeowner associations, and provide rental management services to multi-family, single-unit, and co-op properties.

What we offer:

• Base salary range of $90,000 - $100,000
• Monthly cell phone stipend
• Flexible hybrid schedule after 90 days
• Medical/Dental/Vision insurance
• Front loaded PTO + personal time
• 401(k) with company match up to 4%
• Long and short-term disability at no cost to employee
• Growth opportunities within a rapidly expanding organization

What you'll do:

• Team Leadership: Lead, coach, and develop Property Managers and support staff while holding team members accountable to performance expectations and KPIs.
• Client Management: Maintain strong relationships with property owners, address escalated concerns, and support client retention initiatives.
• Property Operations: Oversee portfolio operations, ensuring maintenance, leasing, compliance, and resident relations activities are handled efficiently and professionally.
• Maintenance Oversight: Monitor outstanding work orders, vendor performance, preventative maintenance programs, and resolution of high-priority issues.
• Leasing & Occupancy: Review vacancy reports, support leasing strategies, and help ensure efficient move-ins, move-outs, and property turnovers.
• Financial Management: Assist with budget oversight, invoice approvals, expense management, and portfolio profitability goals.
• Onboarding & Transitions: Support the onboarding of new properties and assist with client transitions when necessary.
• Leadership: Partner with company leadership on hiring, training, performance management, and continuous improvement initiatives.

What you'll need:

• 5+ years of Property Management experience
• 2+ years of leadership experience
• Strong coaching and team development skills
• Excellent verbal and written communication abilities
• Strong customer service, problem-solving, and conflict resolution skills
• Ability to manage multiple priorities in a fast-paced environment
• Availability after hours/evenings as needed
• Valid Driver's License and reliable transportation
• Ability to pass a background check
• Property Management or Real Estate License preferred

About Westward360:

Westward360 is dedicated to providing exceptional community management, rental management and brokerage services. Serving multiple markets throughout the United States, we have the systems, strategies, and expertise to meet the specialized needs of even the most demanding client. With more than 50,000 homes under management, we’re your all-in-one real estate solution.